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Author Topic: Vortexservers  (Read 1729 times)

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Offline Ganja

Vortexservers
« on: Monday, November 09, 2015, 13:15:08 PM »
I've been trying to discuss with someone from vortex but it doesn't seem to move forward.

So I have a friend who put 17$ on the vortexserver site but for some reasons he couldn't get his server (26 slots, amsterdam, 16.90$). So they send a new invoice that he has to pay in order to have his server.

But he paid already so he's not going to pay a second time? Anyone has experience in that sector?

Haven't been able to reach Nick
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Offline Pipez0r

Re: Vortexservers
« Reply #1 on: Monday, November 09, 2015, 14:13:59 PM »
He should have e-receipt if the payment went through. Paypal sends it to email address, and his credit card company sends the bill if he used credit card, with receipt he can prove his payment and surely gets full month with server.
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Offline Ganja

Re: Vortexservers
« Reply #2 on: Tuesday, November 10, 2015, 04:08:13 AM »
Quote from: Pipez0r on Monday, November 09, 2015, 14:13:59 PM
He should have e-receipt if the payment went through. Paypal sends it to email address, and his credit card company sends the bill if he used credit card, with receipt he can prove his payment and surely gets full month with server.

Well he can proof his payment because on the site you can see there's a "paid" invoice, but still they are not able to give him the service he wants ...
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Offline Pipez0r

Re: Vortexservers
« Reply #3 on: Tuesday, November 10, 2015, 04:52:38 AM »
Very weird. Tell your friend to take screenshot from that page and send to vortexservers billing email
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Offline teddy_grizzly_bear

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Re: Vortexservers
« Reply #4 on: Tuesday, November 10, 2015, 05:13:22 AM »
Where's Nick when you need him!
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Offline Nick

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Re: Vortexservers
« Reply #5 on: Thursday, November 12, 2015, 11:15:47 AM »
Please have them pop in a ticket for support/sales/billing issues, that is our only real/secure channel for communication with clients.
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Offline Ganja

Re: Vortexservers
« Reply #6 on: Thursday, November 12, 2015, 13:29:18 PM »
Quote from: Nick on Thursday, November 12, 2015, 11:15:47 AM
Please have them pop in a ticket for support/sales/billing issues, that is our only real/secure channel for communication with clients.

Well he has a client with Ken I think but he doesn't understand the problem. Or we don't, not sure
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