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1
Honor Claims / Account recovery
« Last post by dr.mortak on Friday, July 04, 2025, 15:54:44 PM »
Hallo, i can't login with my old account [canaglia]dr.mortak and caanot create a new one, is it possible to recover it? if I try to request the password it tells me that the account does not exist, if I try to register on 25Assist Account Registration it tells me that it is already used.

thanks in advance

Dr.Mortak  :?
2
Honor Claims / Re: Subject: My Account "[canaglia]Viper" No Longer Exists
« Last post by teddy_grizzly_bear on Friday, July 04, 2025, 11:12:07 AM »
I will assume you're talking about logging in to the 25Assist client.

I can in fact see an account with that name in our database.
The login name is "[canaglia]viper". The last login was in 2014 (over a decade ago!). No email has been attached to the account.

So you should be able to attempt a login to the client.

I've added your forum email to your 25Assist account just now. So if you're unable to login, you should be able to reset password through the links at the top of the page (under Assist Account) using the email address.
3
Assist Support / Re: Cant log in to game
« Last post by teddy_grizzly_bear on Friday, July 04, 2025, 11:03:56 AM »
thanks for reply, i found it.

now a friend clanmate have a problem with registration on website, he can't receive activation email. He watched in the spam but nothing.
I'll assume you're talking about a forum account here. I you're not, then please specify.

If you tell me the username of the account, I can look in the queue and activate manually.
4
Honor Claims / Subject: My Account "[canaglia]Viper" No Longer Exists
« Last post by SaverioAntani on Friday, July 04, 2025, 10:32:53 AM »
Subject: My Account "[canaglia]Viper" No Longer Exists

Hello,

I'm writing because I can't find or access my account named [canaglia]Viper. It seems like it no longer exists, or something may have happened to it.

I would appreciate it if a moderator or support staff could look into this issue. I haven’t received any warning or message about a ban, deletion, or reset.

Please let me know if there's any way to recover it or if more information is needed from my side.

Thank you in advance for your help.

Best regards,
come se fosse antani

5
Assist Support / Re: Cant log in to game
« Last post by kaledo on Friday, July 04, 2025, 09:55:09 AM »
thanks for reply, i found it.

now a friend clanmate have a problem with registration on website, he can't receive activation email. He watched in the spam but nothing.
6
Assist Support / Re: Cant log in to game
« Last post by teddy_grizzly_bear on Thursday, July 03, 2025, 04:01:54 AM »
I can't login with my AA account... Reset password seems not working. If I use the password to join the AAO25 website it doesn't work.
I'm not quite sure what you're saying. You're logged in to the website, but you say the password doesn't work? How did you log in if the password didn't work?

Just an FYI, the aao25.com forum account is separate from the 25Assist in game account. The latter can be managed by links under "Assist Account" at the top of this page.
7
Assist Support / Re: Cant log in to game
« Last post by kaledo on Wednesday, July 02, 2025, 15:28:49 PM »
I can't login with my AA account... Reset password seems not working. If I use the password to join the AAO25 website it doesn't work.
8
Support / Re: Cant Login
« Last post by HellB0Y on Sunday, June 22, 2025, 10:45:30 AM »
If you're expecting an email from Assist, check your spam folder as it's very likely that is where the email will end up (unfortunately).

Also, I see your game account has been activated. Are you able to login with the game client now?
9
Support / Cant Login
« Last post by @(!d8urN on Sunday, June 22, 2025, 09:51:50 AM »
i createred a new account. But i get no Mail where i can activate my account. :o
10
Support / Re: IP error while joining server
« Last post by teddy_grizzly_bear on Sunday, June 22, 2025, 08:19:24 AM »
The common causes for this are:
1. Using a VPN. Some VPNs will route traffic differently based on the destination. So the packets going straight to the authentication server may be going straight there whereas the ones going to the server may be going through the VPN server (or the other way around). Disabling any VPN will fix this if this is the case.
2. Using multiple internet connections at once. This shouldn't really happen, but if you're connected both to WiFi and over the cable, it may be that the connection to the auth server went through the WiFi (e.g to a hotspot) and the rest is going through the ethernet cable to the router. Make sure you're only connected to one internet source at a time.

If one of those is not the culprit, then I'm not fully sure.
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