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Assist Support / Changing your player name through Assist causes problems
« on: Wednesday, August 27, 2014, 00:36:42 AM »
I'm getting reports that our clan mates who are changing their AA playernames directly through the Assist client are getting their clan settings on battletracker reset.
Traditionally, we've always told people when they changed their AA playername to change it on battletracker. That still works, and their clan settings migrate. Lately though, clan members are changing it through the Assist client. When that happens, battletracker shows the name change and records stats, but they drop off the clan page - i.e. they have to go into battletracker and redo their clan settings again. Sometimes we've had people change it on battletracker like we tell them to, then erroneously think they have to change it on Assist and it overwrites their clan settings again.
Traditionally, we've always told people when they changed their AA playername to change it on battletracker. That still works, and their clan settings migrate. Lately though, clan members are changing it through the Assist client. When that happens, battletracker shows the name change and records stats, but they drop off the clan page - i.e. they have to go into battletracker and redo their clan settings again. Sometimes we've had people change it on battletracker like we tell them to, then erroneously think they have to change it on Assist and it overwrites their clan settings again.