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Assist => Support => Topic started by: Hypersten on Tuesday, April 14, 2015, 12:58:04 PM

Title: I need help
Post by: Hypersten on Tuesday, April 14, 2015, 12:58:04 PM
Hi,
I need some assistance, because i cant play anymore. Battletrack sais that Hypersten isnt nomore. This might be that my account had old email and i delete it and didnt add new one. And i can't create new account. So can you gurus help me to retrieve my old account "Hypersten".
Thank you so much
Mika K
Title: Re: I need help
Post by: teddy_grizzly_bear on Tuesday, April 14, 2015, 13:52:57 PM
This is your account:
http://battletracker.com/playerstats/aao/808436/Hypersten/ (http://battletracker.com/playerstats/aao/808436/Hypersten/)
It's still there.

You need to use "[K][K].Hypersten" as your username to log in. Battletracker username is different from your ingame name.
You logged in 2 days ago, though, so you can't have forgotten it too long ago.

That's also why your new one was declined:
http://battletracker.com/index.php?page=AAOPlayerStats&pid=860717 (http://battletracker.com/index.php?page=AAOPlayerStats&pid=860717)
Title: Re: I need help
Post by: Hypersten on Tuesday, April 14, 2015, 14:11:37 PM
Thank you so much..i thought i sorted that KK, but i didnt. So i need to now delete that new account so i can change my new email on old account. I thought that aao didnt approve second account. Thank you again.
Title: Re: I need help
Post by: teddy_grizzly_bear on Tuesday, April 14, 2015, 14:50:11 PM
Thank you so much..i thought i sorted that KK, but i didnt. So i need to now delete that new account so i can change my new email on old account. I thought that aao didnt approve second account. Thank you again.
We don't allow 2nd accounts. You can create one, but it won't be activated.

I see you already changed your username as well, so all is well now :)