AAO25.com

Assist => Support => Topic started by: raykatari on Friday, February 03, 2017, 17:05:04 PM

Title: Help i lost my account the admins dont let me recover my account
Post by: raykatari on Friday, February 03, 2017, 17:05:04 PM
Help i lost my account the admins dont let me recover my account, i sent the password recover and they dont send me anything, help me please.
Title: Re: Help i lost my account the admins dont let me recover my account
Post by: teddy_grizzly_bear on Saturday, February 04, 2017, 01:29:05 AM
Thank you for this very informative post.

What account are you talking about? Is it your battletracker account?  I'll assume it is.

What is your battletracker account link? (i.e like this (http://battletracker.com/index.php?page=AAOPlayerStats&pid=358887)).
Are you sure you're looking in the correct email inbox?
Did you check tour spam folder?
If all of the above checks out, then do you use the same (@hotmail.com) email for your battletracker account?
I know they've had trouble sending emails to hotmail accounts for some time, for some reason.
Title: Re: Help i lost my account the admins dont let me recover my account
Post by: raykatari on Sunday, February 05, 2017, 13:04:39 PM
this is my email account [email protected], help me please, i talk abou assit account for play..
Title: Re: Help i lost my account the admins dont let me recover my account
Post by: teddy_grizzly_bear on Sunday, February 05, 2017, 15:44:33 PM
I asked very specific questions. You answered none of them. I can't help you this way.

Title: Re: Account Activation Please
Post by: raykatari on Sunday, February 05, 2017, 18:15:53 PM
and what i can do? i wanna play i open other account beacause the first has a problem , i cant recover the password help me please
Title: Re: Help i lost my account the admins dont let me recover my account
Post by: teddy_grizzly_bear on Monday, February 06, 2017, 00:36:28 AM
and what i can do? i wanna play i open other account beacause the first has a problem , i cant recover the password help me please
Is it really this difficult to answer my questions? I can only help you if I know more information. You need to answer at least some of these questions:
What account are you talking about? Is it your battletracker account?  I'll assume it is.

What is your battletracker account link? (i.e like this (http://battletracker.com/index.php?page=AAOPlayerStats&pid=358887)).
Are you sure you're looking in the correct email inbox?
Did you check tour spam folder?
If all of the above checks out, then do you use the same (@hotmail.com) email for your battletracker account?
I know they've had trouble sending emails to hotmail accounts for some time, for some reason.
Title: Re: Help i lost my account the admins dont let me recover my account
Post by: raykatari on Tuesday, February 07, 2017, 18:29:22 PM
Ok pay attention.
Yes it is my account of battletracker for play
1) i can´t access to my account link, because i have not the password , my account is Raykatari my mail [email protected]

2) yes i looked in the correct mail inbox

3)yes i check for spam

4) help me please our let me use the other aacount of my gmail and eliminate the hotmail account, but i wanna play.. please
Title: Re: Help i lost my account the admins dont let me recover my account
Post by: teddy_grizzly_bear on Wednesday, February 08, 2017, 00:41:56 AM
Ok pay attention.
Yes it is my account of battletracker for play
1) i can´t access to my account link, because i have not the password , my account is Raykatari my mail [email protected]

2) yes i looked in the correct mail inbox

3)yes i check for spam

4) help me please our let me use the other aacount of my gmail and eliminate the hotmail account, but i wanna play.. please
Thank you for answering the questions.
I found your account:
http://battletracker.com/forum/index.php?page=User&userID=976457 (http://battletracker.com/forum/index.php?page=User&userID=976457)

The problem is most likely that battletracker.com is having issues sending emails to hotmail.com accounts (I've seen multiple reports of such problems). I don't know why this is and I can't do anything to fix it.

We have no control over battletracker.com accounts so we can't change your email for you.
The only admin there has been missing for literally years now.

You can try and make a new account with an email other than hotmail.
Title: Re: Help i lost my account the admins dont let me recover my account
Post by: raykatari on Thursday, February 09, 2017, 19:24:00 PM
thanks friend i did it with the mail, [email protected], the admins block me, because i have two accounts in the same pc.. help me please :(
Title: Re: Help i lost my account the admins dont let me recover my account
Post by: teddy_grizzly_bear on Friday, February 10, 2017, 00:38:36 AM
thanks friend i did it with the mail, [email protected], the admins block me, because i have two accounts in the same pc.. help me please :(
We have a 1 account per PC policy.
New account:
http://battletracker.com/index.php?page=AAOPlayerStats&pid=871351 (http://battletracker.com/index.php?page=AAOPlayerStats&pid=871351)

Old account:
http://battletracker.com/playerstats/aao/860075/ (http://battletracker.com/playerstats/aao/860075/)
Title: Re: Help i lost my account the admins dont let me recover my account
Post by: raykatari on Friday, February 10, 2017, 22:03:49 PM
I know that!! you say me that i have to open other account with a mail, (not hotmail), but the admin dont let me play with a new account, i cant active my old account, what can i do???

 Is it so hard to understand??????
Title: Re: Help i lost my account the admins dont let me recover my account
Post by: teddy_grizzly_bear on Saturday, February 11, 2017, 01:26:24 AM
Your old account does not need activation, you can just use it to play.
Title: Re: Help i lost my account the admins dont let me recover my account
Post by: raykatari on Sunday, February 12, 2017, 07:32:14 AM
ok! but i cant recover the password of old acount!!help!!
Title: Re: Help i lost my account the admins dont let me recover my account
Post by: teddy_grizzly_bear on Sunday, February 12, 2017, 07:53:50 AM
Since I know that battletracker.com has had issues sending emails to @hotmail.com accounts, I activated your new account.

Sorry for the inconvenience, but since we don't have control over battletracker.com accounts directly, there is nothing more I can do.
Title: Re: Help i lost my account the admins dont let me recover my account
Post by: raykatari on Sunday, February 12, 2017, 20:54:01 PM
THank you so much :) :style: