AAO25.com

Assist => Support => Topic started by: LeoPhone on Monday, December 29, 2014, 18:28:01 PM

Title: Forgot password, email deactivated
Post by: LeoPhone on Monday, December 29, 2014, 18:28:01 PM

Hi,

I forgot the password for my battletracker profile
http://battletracker.com/playerstats/aao/422830/LeoPhone/ (http://battletracker.com/playerstats/aao/422830/LeoPhone/)

The email address linked to it is deactivated, I can't get any more emails on it to do a 'forgot password'.

When I tried to activate a new 2.5 account using a new battletracker it was denied by admin since I already have an account

Quote

Hello Blaffer,
We're e-mailing you to let you know that your America's Army 2.5 Assist account has been denied activation. When this happens, it usually means you already have an account in our system.

Admin please help, thanks

Title: Re: Forgot password, email deactivated
Post by: teddy_grizzly_bear on Monday, December 29, 2014, 18:46:10 PM

I'm guessing you lost your password and/or email during the last 4 hours? Because that's when you last logged in to Assist using your password.

Title: Re: Forgot password, email deactivated
Post by: LeoPhone on Monday, December 29, 2014, 19:38:13 PM

that's right. I used the reinstall/verify button in 2.5 assist and it removed my password that was saved.

Title: Re: Forgot password, email deactivated
Post by: teddy_grizzly_bear on Tuesday, December 30, 2014, 03:01:38 AM

You used a different computer for AA last year from March to June. Does that still have your password saved?

Title: Re: Forgot password, email deactivated
Post by: LeoPhone on Tuesday, December 30, 2014, 07:05:24 AM

no

Title: Re: Forgot password, email deactivated
Post by: bollie on Tuesday, December 30, 2014, 07:21:15 AM

I like short answers, makes you really wanna help people :)

Title: Re: Forgot password, email deactivated
Post by: teddy_grizzly_bear on Tuesday, December 30, 2014, 07:42:26 AM

ELiZ does answers like that sometimes :)

In any case, I'll see what can be done.

Title: Re: Forgot password, email deactivated
Post by: bollie on Tuesday, December 30, 2014, 09:47:42 AM

Yeah but Eliz is the fuhrer or AA, he is allowed to do so

Title: Re: Forgot password, email deactivated
Post by: teddy_grizzly_bear on Tuesday, December 30, 2014, 11:28:00 AM

OK. Well, since we don't control Battletracker.com, we have no way of helping you retrieve your old account.
The only person who could do that is Homey (http://battletracker.com/forum/index.php?page=User&userID=1), but he's hardly ever around (he visits battletracker.com once a year, if that).

So what we can do, is activate your new account and let you play on that and only that account.
Is this what you want?

Title: Re: Forgot password, email deactivated
Post by: LeoPhone on Tuesday, December 30, 2014, 14:32:49 PM

Quote from: teddy_grizzly_bear on Tuesday, December 30, 2014, 11:28:00 AM

So what we can do, is activate your new account and let you play on that and only that account.
Is this what you want?

That would be great!
Thanks for your help

Title: Re: Forgot password, email deactivated
Post by: LeoPhone on Sunday, March 08, 2015, 08:47:36 AM

Hi,

I'm still not able to login. I get this message. Please help. Thanks!

http://i.imgur.com/UOwOHYs.png (http://i.imgur.com/UOwOHYs.png)

Title: Re: Forgot password, email deactivated
Post by: teddy_grizzly_bear on Sunday, March 08, 2015, 09:14:27 AM

Try again now.

Title: Re: Forgot password, email deactivated
Post by: LeoPhone on Sunday, March 08, 2015, 11:13:46 AM

It works now. Thank you so much!!!