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Assist => Support => Topic started by: teddy_grizzly_bear on Saturday, August 09, 2014, 03:36:44 AM

Title: Critical error - General Protection fault
Post by: teddy_grizzly_bear on Saturday, August 09, 2014, 03:36:44 AM
Hey!

I'm a noughty little fuck who wants to play AA at work. And some of you know I've done this before.

Now the problem is, as of late, it's not letting me play. I'm only getting CE every time I start AA. Sometimes it runs AA and then crasehs, other times it gives the CE right away.

I've also been having trouble on other application as well. For example, my Chrome seems to give me the 'Aw Snap!' page way to frequently and independently of the page.

I just did a full reinstall.

I've also tried 3 nVidia drivers (335.23, 337.88, 340.52) and it worked with none of them.

Anyway, here's the error:
Code: [Select]
Build AmericasArmy_Build_[2004-06-01_02.01.01]

OS: Windows NT 6.1 (Build: 7601)
CPU: GenuineIntel PentiumPro-class processor @ 2512 MHz with 4095MB RAM
Video: NVIDIA GeForce GTS 450    (3523)

General protection fault!

History: PreLoadObjects <- UObject::EndLoad <- UObject::StaticLoadObject <- (Engine.Level None.MyLevel Entry) <- LoadLevel <- UGameEngine::LoadMap <- UGameEngine::Init <- InitEngine <- FMallocWindows::Free <- FMallocWindows::Realloc <- 706D7564 0 FArray <- FArray::Realloc <- 0*2 <- FMallocWindows::Free

Anyone got any idea other than formating?
Title: Re: Critical error - General Protection fault
Post by: Spanky on Saturday, August 09, 2014, 03:47:37 AM
Chrome crashing? Probably hardware acceleration. Might try OCCT to check for errors on your GPU.
Title: Re: Critical error - General Protection fault
Post by: teddy_grizzly_bear on Saturday, August 09, 2014, 03:56:51 AM
OK, I downloaded something called OCCT, installed it and am now running it. What should I look for?

EDIT:
OCCT is giving me a lot of errors (for the program itself) and then it finally failed and stopped working altogether.
Title: Re: Critical error - General Protection fault
Post by: teddy_grizzly_bear on Saturday, August 09, 2014, 04:25:29 AM
Oh and I forgot to mention that I guess I installed a new external soundcard right arund the time this started happening.

This is the one I got:
http://www.thomann.de/gb/terrasoniq_phase_x64_usb.htm (http://www.thomann.de/gb/terrasoniq_phase_x64_usb.htm)
Title: Re: Critical error - General Protection fault
Post by: ELiZ on Saturday, August 09, 2014, 04:53:36 AM
Oh and I forgot to mention that I guess I installed a new external soundcard right arund the time this started happening.

This is the one I got:
http://www.thomann.de/gb/terrasoniq_phase_x64_usb.htm (http://www.thomann.de/gb/terrasoniq_phase_x64_usb.htm)
Have you tested unplugging it?
Title: Re: Critical error - General Protection fault
Post by: teddy_grizzly_bear on Saturday, August 09, 2014, 05:00:37 AM
I thought about it, but I actually need it for work :D (although I do need chrome to work as well in order to get information).

I'll try that now, though.

EDIT
Interesting, the CE certainly changed:
Code: [Select]
Build AmericasArmy_Build_[2004-06-01_02.01.01]

OS: Windows NT 6.1 (Build: 7601)
CPU: GenuineIntel PentiumPro-class processor @ 2500 MHz with 4095MB RAM
Video: No Video

Can't find 'ini:Engine.Engine.GameEngine' in configuration file

History: UObject::SafeLoadError <- UObject::StaticLoadClass <- InitEngine <- FMallocWindows::Free <- FMallocWindows::Realloc <- 706D7564 0 FArray <- FArray::Realloc <- 0*2 <- FMallocWindows::Free
Title: Re: Critical error - General Protection fault
Post by: teddy_grizzly_bear on Saturday, August 09, 2014, 05:10:08 AM
Well, after trying again without the soundcard, all is well apparantly.

I wonder what the problem is with it...
Title: Re: Critical error - General Protection fault
Post by: zoxee on Saturday, August 09, 2014, 07:10:15 AM
Well, after trying again without the soundcard, all is well apparantly.

I wonder what the problem is with it...

Outdated PCI compatibility
Title: Re: Critical error - General Protection fault
Post by: teddy_grizzly_bear on Saturday, August 09, 2014, 07:42:43 AM
Outdated PCI compatibility
What do you mean by that? It's not really on PCI slot, as it's an external sound card connected with a USB that also acts as its power supply.
Title: Re: Critical error - General Protection fault
Post by: [SWISS]Merlin on Saturday, August 09, 2014, 07:55:30 AM
usb driver maybe outdated - connect the sound device and run an update. 1st windows one with all options, then maybe the soundcard drivers.
Title: Re: Critical error - General Protection fault
Post by: teddy_grizzly_bear on Saturday, August 09, 2014, 08:00:39 AM
Can't really do much with the soundcard drivers it seems, can't even find the manufacturer's webpage...

And I don't really know what you mean by windows update for USB? I don't have any pending updates on windows update.

Right now I'm leaving this job for this week, but you guys can leave me a comment on how I might be able to fix it if you have the time.

Thanks in advance.
Title: Re: Critical error - General Protection fault
Post by: [SWISS]Merlin on Saturday, August 09, 2014, 08:07:32 AM
can you tell us the sound card model and manufacturer please?
Title: Re: Critical error - General Protection fault
Post by: teddy_grizzly_bear on Saturday, August 09, 2014, 08:22:37 AM
This is the one I got:
http://www.thomann.de/gb/terrasoniq_phase_x64_usb.htm (http://www.thomann.de/gb/terrasoniq_phase_x64_usb.htm)
So terrasoniq phase x64
Title: Re: Critical error - General Protection fault
Post by: zoxee on Saturday, August 09, 2014, 08:35:53 AM
When drivers are coded right, they work right.
But when they're not, you wouldn't believe what a mess they can make.
Title: Re: Critical error - General Protection fault
Post by: [SWISS]Merlin on Saturday, August 09, 2014, 09:51:25 AM
last question teddy - your are running win8 or win7 64 or ?
Title: Re: Critical error - General Protection fault
Post by: [SWISS]Merlin on Saturday, August 09, 2014, 09:59:29 AM
try this link:
http://web.archive.org/web/20130406074738/http://www.musonik.com/downloads/Terrasoniq/PHASE_X64_USB/PHX64%20WINDOWS/ (http://web.archive.org/web/20130406074738/http://www.musonik.com/downloads/Terrasoniq/PHASE_X64_USB/PHX64%20WINDOWS/)

as I did read it should work for win 7 and win 8.
good luck
Title: Re: Critical error - General Protection fault
Post by: teddy_grizzly_bear on Saturday, August 09, 2014, 12:51:47 PM
Windows 7 64bit.

I'll try that if I get time to go to work on Monday.
Title: Re: Critical error - General Protection fault
Post by: teddy_grizzly_bear on Monday, August 11, 2014, 04:14:56 AM
try this link:
http://web.archive.org/web/20130406074738/http://www.musonik.com/downloads/Terrasoniq/PHASE_X64_USB/PHX64%20WINDOWS/ (http://web.archive.org/web/20130406074738/http://www.musonik.com/downloads/Terrasoniq/PHASE_X64_USB/PHX64%20WINDOWS/)

as I did read it should work for win 7 and win 8.
good luck

This seems to have fixed it.

Thanks a lot my man! :)
Title: Re: Critical error - General Protection fault
Post by: [SWISS]Merlin on Monday, August 11, 2014, 09:03:28 AM
thanks for the feedback :D