AAO25.com

Assist => Support => Topic started by: chase9130 on Friday, May 04, 2018, 07:18:52 AM

Title: cant log into assist
Post by: chase9130 on Friday, May 04, 2018, 07:18:52 AM
when opening assist it tells me that i've entered the wrong password for my username, but im possitive i've entered the correct one. i just opened assist about a week ago and it started doing this, so im unable   :(
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Friday, May 04, 2018, 08:47:52 AM
It would make our life easier if people provided the account details they're having an issue with...

In any case, I found yours and the problem should now be fixed.

Try again.
Title: Re: cant log into assist
Post by: chase9130 on Friday, May 04, 2018, 09:03:16 AM
all good now, thank you very much!! :style:
Title: Re: cant log into assist
Post by: Memmelbommel on Thursday, May 31, 2018, 10:49:31 AM
same problem here  :o
my battletracker account:
http://battletracker.com/playerstats/aao/745512/
Playername:    Memmelbommel

thx for your help!
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Thursday, May 31, 2018, 13:46:03 PM
same problem here  :o
my battletracker account:
http://battletracker.com/playerstats/aao/745512/
Playername:    Memmelbommel

thx for your help!
Should be fixed now.
Title: Re: cant log into assist
Post by: Memmelbommel on Monday, June 11, 2018, 14:28:25 PM
Finally it works! Thx for your help  :up:
Title: Re: cant log into assist
Post by: SUPPENHUHN on Saturday, June 16, 2018, 11:24:35 AM
have nearly the same issue. since i've downloaded the assist i tried to login with my battletracker-account.
although i can login into my account on battletracker, assist doesnt want to accept it.
My battletracker account is "=SUPPENHUHN=".
http://battletracker.com/playerstats/aao/104746/%3DSUPPENHUHN%3D/ (http://battletracker.com/playerstats/aao/104746/%3DSUPPENHUHN%3D/)
Title: Re: cant log into assist
Post by: Alex on Sunday, June 17, 2018, 00:57:40 AM
have nearly the same issue. since i've downloaded the assist i tried to login with my battletracker-account.
although i can login into my account on battletracker, assist doesnt want to accept it.
My battletracker account is "=SUPPENHUHN=".
http://battletracker.com/playerstats/aao/104746/%3DSUPPENHUHN%3D/ (http://battletracker.com/playerstats/aao/104746/%3DSUPPENHUHN%3D/)
This is an expected problem. You haven't signed into that account since 2008, well before our database started tracking players. You can create a new account and we can give you your old honor again, that's about all we can do.
Title: Re: cant log into assist
Post by: SUPPENHUHN on Sunday, June 17, 2018, 05:37:25 AM
This is an expected problem. You haven't signed into that account since 2008, well before our database started tracking players. You can create a new account and we can give you your old honor again, that's about all we can do.
But I see player with older accounts still play AA2. Have a look on the players toplist: 
http://battletracker.com/index.php?page=AAOPlayerToplist (http://battletracker.com/index.php?page=AAOPlayerToplist)
The first one player is registered since 2003 and is still playing: http://battletracker.com/playerstats/aao/15276/-whiteFox%5E/
Do you know when battletracker is about to get shut down?
Title: Re: cant log into assist
Post by: Alex on Monday, June 18, 2018, 00:14:40 AM
But I see player with older accounts still play AA2. Have a look on the players toplist: 
http://battletracker.com/index.php?page=AAOPlayerToplist (http://battletracker.com/index.php?page=AAOPlayerToplist)
The first one player is registered since 2003 and is still playing: http://battletracker.com/playerstats/aao/15276/-whiteFox%5E/
Do you know when battletracker is about to get shut down?
It is not about how old the account is, it's about the last time they played on it. If they played on it from 2010 up to a couple months ago, it's in our database. Anything outside of that we simply do not have.

As for when is BT going to shut down, I was told a few months, but that was a few months ago. I haven't received anything from homey(the owner of BT) in quite some time.
Title: Re: cant log into assist
Post by: commo31 on Tuesday, June 26, 2018, 21:52:34 PM
same problem here :(

any help?

username
commo31
Title: Re: cant log into assist
Post by: Alex on Tuesday, June 26, 2018, 21:54:24 PM
same problem here :(

any help?

username
commo31
your assist login name is Commo31uniform

What is the exact error you are getting?
Title: Re: cant log into assist
Post by: Possessed on Tuesday, June 26, 2018, 23:38:31 PM
He sent us an email, I just replied, he need account activation for multiple accounts too.
Title: Re: cant log into assist
Post by: paule on Wednesday, June 27, 2018, 13:22:51 PM
my problem still exists. I have already written a message to killaman and I'm still waiting for an answer

http://battletracker.com/playerstats/aao/872099/

playername: paule_zm

"ERROR: you have entered the wrong password for this username...."
big thanks in advance
Title: Re: cant log into assist
Post by: Possessed on Wednesday, June 27, 2018, 20:34:30 PM
Try again
Title: Re: cant log into assist
Post by: paule on Friday, June 29, 2018, 14:55:32 PM
Try again

it works...thx man  :)
Title: Re: cant log into assist
Post by: snakor on Saturday, June 30, 2018, 06:19:26 AM
Error info: https://ibb.co/kEaC7J

username: sn4k0r[PL]
Title: Re: cant log into assist
Post by: Possessed on Saturday, June 30, 2018, 09:16:51 AM
Error info: https://ibb.co/kEaC7J

username: sn4k0r[PL]
looks like you have forgotten you password, this is not like the other cases, do you have access to the email darkp*****n AT wp.pl?
Title: Re: cant log into assist
Post by: snakor on Saturday, June 30, 2018, 09:22:59 AM
looks like you have forgotten you password, this is not like the other cases, do you have access to the email darkp*****n AT wp.pl?

Ye, I have got access to that email.
Title: Re: cant log into assist
Post by: Possessed on Sunday, July 01, 2018, 01:05:55 AM
Ye, I have got access to that email.
Try to change your password, follow this link:
https://auth.aa25.org/passreset/
Title: Re: cant log into assist
Post by: snakor on Sunday, July 01, 2018, 03:47:56 AM
Try to change your password, follow this link:
https://auth.aa25.org/passreset/

It seems like working but my account name isn't linked with my e-mail adress I guess. I mean when I type Sn4k0r[PL] and my new password into Assist it pops up the same error like before. Could we do something about that?
Title: Re: cant log into assist
Post by: Possessed on Sunday, July 01, 2018, 07:46:01 AM
It seems like working but my account name isn't linked with my e-mail adress I guess. I mean when I type Sn4k0r[PL] and my new password into Assist it pops up the same error like before. Could we do something about that?
I just tried and it worked with my new pass, your login username is: Toucan.
Title: Re: cant log into assist
Post by: snakor on Sunday, July 01, 2018, 08:06:28 AM
I just tried and it worked with my new pass, your login username is: Toucan.

Thanks for the help, it's working now.
Title: Re: cant log into assist
Post by: SUPPENHUHN on Friday, July 13, 2018, 15:59:17 PM
It is not about how old the account is, it's about the last time they played on it. If they played on it from 2010 up to a couple months ago, it's in our database. Anything outside of that we simply do not have.

As for when is BT going to shut down, I was told a few months, but that was a few months ago. I haven't received anything from homey(the owner of BT) in quite some time.

Does it help to restore my old account, when i say, that i have registered the AAO 2 Account for AA 3?

What will happen with the honor of my original account, when we would decide to "create" a newer accou t with the same honour amount?
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Sunday, July 15, 2018, 04:06:44 AM
I'm not entirely sure what you're trying to say.

In order to play AA2.5 with 25Assist, you need a battletracker.com account. If you don't have one, you can register a new one at https://auth.aa25.org/register/
Title: Re: cant log into assist
Post by: SUPPENHUHN on Sunday, July 15, 2018, 11:15:53 AM
I'm not entirely sure what you're trying to say.

In order to play AA2.5 with 25Assist, you need a battletracker.com account. If you don't have one, you can register a new one at https://auth.aa25.org/register/

Its about my account, which wasnt in use for 10 years. (And Alex said, there is no way, to reactivate it. ) Now I remember that I have registered for Americas Army 3 (official website) in the meantime of this 10 years, and linked this AA3 account with my AA2 player account.
I just hoped that this would change something, meaning that it would be possible now to reactivate my AA2 account.   
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Sunday, July 15, 2018, 12:31:07 PM
There are no "AA2 accounts". The US Army dropped support for AA2 back in late 2011 and their player info went with them. There is nothing to "reactivate".

Like I said, in order to play AA 2.5 with 25Assist, you need a Battletracker.com account or to create a new account by pressing the link above.
Title: Re: cant log into assist
Post by: SUPPENHUHN on Sunday, July 15, 2018, 12:49:49 PM
There are no "AA2 accounts". The US Army dropped support for AA2 back in late 2011 and their player info went with them. There is nothing to "reactivate".

Like I said, in order to play AA 2.5 with 25Assist, you need a Battletracker.com account or to create a new account by pressing the link above.

With my AAO2 Account i mean the battletracker account, i played AAO2 with. This is my battletracker account: http://battletracker.com/playerstats/aao/104746/%3DSUPPENHUHN%3D/ (http://battletracker.com/playerstats/aao/104746/%3DSUPPENHUHN%3D/)

This wasnt in use for 10 years. (And Alex said, there is no way, to reactivate it. ) Now I remember that I have registered for Americas Army 3 (official website) in the meantime of this 10 years, and linked this AA3 account with the battletracker account.
I just hoped that this would change something, meaning that it would be possible now to reactivate my battletracker account.   

Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Monday, July 16, 2018, 03:52:06 AM
That battletracker account does not need reactivation. It's active. You just need to log in.

The tough part is that the login name is often different than the in game name and since the site's functionality is limited, there is no way to find out what the login name is.

That said, if you know (or can figure our) the login name + password, then you should be able to login to the account on battletracker.com.
Title: Re: cant log into assist
Post by: Toonen1988 on Thursday, July 19, 2018, 02:07:09 AM
I can't login!

My account works on Battletracker.com but receive a message that my account doesn't exist when i try to login in with the same account on AAO 2.5 assist launcher.

Username: DeAdSeYe
Ingame name: Toonen1988

I've resetted my profile since i started to play on here.
http://battletracker.com/playerstats/aao/663505/

(https://i.imgur.com/TT5YeoD.jpg)
(https://i.imgur.com/oqZWx2G.jpg)
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Thursday, July 19, 2018, 04:25:12 AM
Try "Toonen1988" as your login name on Assist.
Title: Re: cant log into assist
Post by: Toonen1988 on Thursday, July 19, 2018, 08:59:54 AM
Try "Toonen1988" as your login name on Assist.

I always logged in with DeAdSeYe.

If i log in with Toonen1988, then i receive a message to set up a AAO playername, which doesn't work. It says that i need to go to battletracker.com, click on my profile and then tracker settings and then type in your playername into AAO-playername box and click submit.

But anyway, that's my second account which i never used. I accidentally made that account because i thought that my old account was gone.

https://aao25.com/forum/support/mistake-double-account!/msg73918/#msg73918
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Friday, July 20, 2018, 02:19:25 AM
I always logged in with DeAdSeYe.

If i log in with Toonen1988, then i receive a message to set up a AAO playername, which doesn't work. It says that i need to go to battletracker.com, click on my profile and then tracker settings and then type in your playername into AAO-playername box and click submit.

But anyway, that's my second account which i never used. I accidentally made that account because i thought that my old account was gone.

https://aao25.com/forum/support/mistake-double-account!/msg73918/#msg73918
Yes, you've always used "DeAdSeYe" to log in, but for some reason, in our database, somehow the two have mixed up. So try it with "Tooner1988" (And not the one with an extra 8). If that works out, I might be able to change the two back around.
Title: Re: cant log into assist
Post by: Aker on Thursday, August 02, 2018, 07:41:50 AM
Can someone help me out for the username Aker(HUN) ?
-anytime I tried the assist told me I am unable to log in due to wrong password to this username.

thanks  :cry:
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Thursday, August 02, 2018, 09:27:03 AM
Can someone help me out for the username Aker(HUN) ?
-anytime I tried the assist told me I am unable to log in due to wrong password to this username.

thanks  :cry:

Are you using the correct login name? It's different than the in game name and you should be using "wingman85".

If you're still experiencing problems and have access to the email it was registered with, you can try to reset the password here (https://auth.aa25.org/passreset/).
Title: Re: cant log into assist
Post by: Aker on Thursday, August 02, 2018, 09:51:02 AM
It's different than the in game name and you should be using "wingman85
Thank You! :)
Title: Re: cant log into assist
Post by: Nayuko on Tuesday, August 14, 2018, 11:54:18 AM
Having problems to login to account
AA Name: NoirVincoco
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Wednesday, August 15, 2018, 04:31:16 AM
Having problems to login to account
AA Name: NoirVincoco
I can't find any account with that name anywhere.
Is that supposed to be your in game name or login name?
Do you have an account on Battletracker.com or did you make a new one here? (i.e https://auth.aa25.org/register/)
What kind of problems are you having exactly?
Are you trying to log in to 25Assist? What is it saying when you fail to do so?
Title: Re: cant log into assist
Post by: Nayuko on Wednesday, August 15, 2018, 07:37:26 AM
Ah, i must have missed something when i made account.
Created new account from link what you gave and got notification about admin confirmation when logged so it should work later. Thanks for help!
Title: Re: cant log into assist
Post by: mormonman on Wednesday, August 15, 2018, 18:23:44 PM
Having problems with username tlsldsdude (or might be tlsdude)
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Friday, August 17, 2018, 04:50:39 AM
Your account:
http://battletracker.com/playerstats/aao/362423/
The login name and in game name are the same:
tlsldsdude

You might have had a problem with your password not working. That should be fixed now.
Title: Re: cant log into assist
Post by: ORZMUD on Thursday, August 23, 2018, 03:07:14 AM
I'm having the same problem. Just re-installed 25Assist and the login screen is showing an unknown user/pass, however I can successfully login in the battletrack website.

Username: ORZMUD

Thanks
Title: Re: cant log into assist
Post by: Possessed on Thursday, August 23, 2018, 15:29:41 PM
I'm having the same problem. Just re-installed 25Assist and the login screen is showing an unknown user/pass, however I can successfully login in the battletrack website.

Username: ORZMUD

Thanks
Can you  give me a link to your BT account? If you have never logged into 25Assist prior to the DB change (users do login with our database, not from BT anymore) you will have to create a new account here: https://auth.aa25.org/register/
Title: Re: cant log into assist
Post by: ORZMUD on Friday, August 24, 2018, 00:20:47 AM
Here is the link to my profile:

http://battletracker.com/forum/index.php?page=User&userID=985365

Thanks!
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Friday, August 24, 2018, 09:20:51 AM
This is your BT account:
http://battletracker.com/index.php?page=AAOPlayerStats&pid=865255
Your login name "ORZMUD" should work. If it doesn't, you can try and reset your password:
https://auth.aa25.org/passreset/
Title: Re: cant log into assist
Post by: ORZMUD on Monday, August 27, 2018, 10:25:27 AM
Thanks, its working!
Title: Re: cant log into assist
Post by: DominatorxR on Monday, September 10, 2018, 02:35:41 AM
Could you activate my account as well?
DominatorxR
Title: Re: cant log into assist
Post by: Alex on Monday, September 10, 2018, 23:53:14 PM
Could you activate my account as well?
DominatorxR
Your account seems to already be activated with the login name of DominatorxR
What is the error you get trying to login?
Title: Re: cant log into assist
Post by: DominatorxR on Tuesday, September 11, 2018, 18:12:27 PM
Your account seems to already be activated with the login name of DominatorxR
What is the error you get trying to login?

It says wrong password
Title: Re: cant log into assist
Post by: Alex on Tuesday, September 11, 2018, 19:02:39 PM
It says wrong password
Try it again.
Title: Re: cant log into assist
Post by: DominatorxR on Wednesday, September 12, 2018, 06:22:24 AM
Now i can!
Thank you.
Title: uh...
Post by: MateusDiasRomano on Friday, September 14, 2018, 21:55:40 PM
I'm trying to log in but it says to use the username not the aa2 player name, but i'm trying to use the user name
Title: Re: cant log into assist
Post by: Alex on Friday, September 14, 2018, 22:58:16 PM
I'm trying to log in but it says to use the username not the aa2 player name, but i'm trying to use the user name
What is your original login name?
Title: Re: cant log into assist
Post by: vojak on Tuesday, September 25, 2018, 12:16:45 PM
Hello,

same situation here, can't login now, but last played about year ago and it worked ok.
User name: 3g1
Player name: vojak

Thanks
Title: Re: cant log into assist
Post by: Possessed on Tuesday, September 25, 2018, 15:41:34 PM
Hello,

same situation here, can't login now, but last played about year ago and it worked ok.
User name: 3g1
Player name: vojak

Thanks
Try to reset your password:
https://auth.aa25.org/passreset/
Title: Re: cant log into assist
Post by: Possessed on Tuesday, September 25, 2018, 15:43:24 PM
I'm trying to log in but it says to use the username not the aa2 player name, but i'm trying to use the user name
Your username is: mateusdiasr
If you forgot your password, try this:
https://auth.aa25.org/passreset/
Title: Re: cant log into assist
Post by: vojak on Wednesday, September 26, 2018, 00:47:20 AM
Try to reset your password:
https://auth.aa25.org/passreset/

I tried, but no help.
I think assist switched my player name and user name. Actually, I can login with user name vojak which is my aao player name, but then it says that my player name 3g1 is too short and need to change it but get error when trying to change it. In past, I always logged in with user name 3g1 on assist and battletracker and it still working on battletracker, but on assist not any more.
Title: Re: cant log into assist
Post by: Possessed on Thursday, September 27, 2018, 12:01:24 PM
I tried, but no help.
I think assist switched my player name and user name. Actually, I can login with user name vojak which is my aao player name, but then it says that my player name 3g1 is too short and need to change it but get error when trying to change it. In past, I always logged in with user name 3g1 on assist and battletracker and it still working on battletracker, but on assist not any more.
Fixed.
Title: Re: cant log into assist
Post by: vojak on Thursday, September 27, 2018, 13:55:21 PM
Fixed.

It's working now, thank you...
Title: Re: cant log into assist
Post by: Sixkille on Sunday, October 07, 2018, 04:34:39 AM
cant login to my account http://battletracker.com/playerstats/aao/817815/Sixkille%7BNL%7D/ is my battletracker
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Monday, October 08, 2018, 04:23:48 AM
It looks like you logged in yesterday many hours after you posted here. I assume you were able to log in.

If that is not the case, post here again.
Title: Re: cant log into assist
Post by: ziolko732 on Thursday, October 11, 2018, 21:07:45 PM
Hi there again i cant log in can you help me?
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Thursday, October 11, 2018, 23:34:48 PM
Hi there again i cant log in can you help me?
What is the exact problem you're having?
I see you logged in around 30h ago.
Title: Re: cant log into assist
Post by: bigslb on Friday, October 12, 2018, 15:21:23 PM
Hi i've tried to log in to 25assist but is says that they can't find my username in battletracker:
username: bigslb

http://battletracker.com/playerstats/aao/230405/

i've successfully logged in in battletracker.

When i try to register an 25assist acount it says that my email is already register
Title: Re: cant log into assist
Post by: ziolko732 on Friday, October 12, 2018, 15:31:34 PM
assist doesnt recognize my username and password
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Saturday, October 13, 2018, 08:54:16 AM
Hi i've tried to log in to 25assist but is says that they can't find my username in battletracker:
username: bigslb

http://battletracker.com/playerstats/aao/230405/

i've successfully logged in in battletracker.

When i try to register an 25assist acount it says that my email is already register
You've not logged into Assist ever before and thus Assist can't authenticate you, I'm afraid the easiest solution is to make a new account.

assist doesnt recognize my username and password
Try resetting your password:
https://auth.aa25.org/passreset/
Title: Re: cant log into assist
Post by: bigslb on Saturday, October 13, 2018, 09:38:15 AM
You've not logged into Assist ever before and thus Assist can't authenticate you, I'm afraid the easiest solution is to make a new account.
Try resetting your password:
https://auth.aa25.org/passreset/

I tried but it says the email already in use and the AA player name is invalid. so i tried the reset option but did'nt receive the email... it's the same email from this  forum
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Sunday, October 14, 2018, 04:08:15 AM
I tried but it says the email already in use and the AA player name is invalid. so i tried the reset option but did'nt receive the email... it's the same email from this  forum
This is the account that's registered under your email:
http://battletracker.com/index.php?page=AAOPlayerStats&pid=817458
Login name: "-=snBcr=-Ripper"
If you can remember the password for that one, you should be able to use it. But the reset password link should also work (check your spam folder as well).
Title: Re: cant log into assist
Post by: bigslb on Sunday, October 14, 2018, 08:33:47 AM
This is the account that's registered under your email:
http://battletracker.com/index.php?page=AAOPlayerStats&pid=817458
Login name: "-=snBcr=-Ripper"
If you can remember the password for that one, you should be able to use it. But the reset password link should also work (check your spam folder as well).

Thank you. That is my account too =), I didn't remember the log in name. It's possible to change de ingame name?
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Sunday, October 14, 2018, 09:20:46 AM
Thank you. That is my account too =), I didn't remember the log in name. It's possible to change de ingame name?
Were you able to log in to that account then?

While we don't have a user interface for renaming, I can do it for you if you wish (it won't change on Battletracker, obviously).
Title: Re: cant log into assist
Post by: bigslb on Sunday, October 14, 2018, 10:44:01 AM
Were you able to log in to that account then?

While we don't have a user interface for renaming, I can do it for you if you wish (it won't change on Battletracker, obviously).

Yes.

Change to =snBcr=Ripper please
Title: Re: cant log into assist
Post by: teddy_grizzly_bear on Sunday, October 14, 2018, 13:50:58 PM
Yes.

Change to =snBcr=Ripper please
Ingame name changed to "=snBcr=Ripper"