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Offline Carmy

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Assist
« on: Friday, September 15, 2023, 15:35:31 PM »
Hello ! Been awhile. I've been trying to login to the game. And it tells me, I can't connect to any servers??
Help!!
Can't even use the shout??
« Last Edit: Friday, September 15, 2023, 15:40:06 PM by Carmy »

Offline teddy_grizzly_bear

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Re: Assist
« Reply #1 on: Saturday, September 16, 2023, 11:54:31 AM »
Hello ! Been awhile. I've been trying to login to the game. And it tells me, I can't connect to any servers??
Help!!
Can't even use the shout??
What is stopping you from connecting to servers and/or using the shoutbox exactly?
Are you able to log in to 25Assist? If so, what username are you using to log?
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Offline Carmy

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Re: Assist
« Reply #2 on: Saturday, September 16, 2023, 14:34:58 PM »
Username: C@rmy
When running assist the app freezes and the message "Unable to connect to any Assist servers, please check if your internet is connected and Assist is not blocked by your Firewall" pops up. I've shut my firewall off, reset my router, reinstalled Assist, called my internet provider and have yet found a soloution. I cannot access any of the options on Assist such as "Help" "Servers" and "Install" my only option is to click "quit" when the message appears. I also once got a message on Assist that said "Critical error in function: CheckShouts.Run?" I'm really at a loss and need help. I recently moved to a new PC and Assist began doing these things, so I moved back to my old one hoping it'd start to work but I'm now facing this issue on both PC's. Thank you so much for your time I'm up for any advice.

Offline teddy_grizzly_bear

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Re: Assist
« Reply #3 on: Saturday, September 16, 2023, 14:47:55 PM »
There doesn't seem to be anything wrong with your account on our side as best as I can tell.

Have you tried logging out and in again?

Also, are you using a VPN by any chance? That could have some problematic effects.

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"Mathematics may be defined as the subject in which we never know what we are talking about, nor whether what we are saying is true." Bertrand Russell

Offline Carmy

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Re: Assist
« Reply #4 on: Saturday, September 16, 2023, 15:18:48 PM »
I cannot log out because Assist comes up with an error message and instatly shuts off because the only option available on the error message is to quit Assist. I've tried to reinstall it multiple times now but it keeps me logged in and unable to access anything. I've never had a VPN, no.
« Last Edit: Saturday, September 16, 2023, 15:26:25 PM by Carmy »

Offline Carmy

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Re: Assist
« Reply #5 on: Saturday, September 16, 2023, 15:29:19 PM »
Has Assist been updated? If so, maybe there Is there a way to download an old version of Assist instead? Since it worked last month perfectly fine.

Offline teddy_grizzly_bear

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Re: Assist
« Reply #6 on: Saturday, September 16, 2023, 17:09:05 PM »
Has Assist been updated? If so, maybe there Is there a way to download an old version of Assist instead? Since it worked last month perfectly fine.
No. Assist hasn't had an update since June 2020.

I cannot log out because Assist comes up with an error message and instatly shuts off because the only option available on the error message is to quit Assist. I've tried to reinstall it multiple times now but it keeps me logged in and unable to access anything. I've never had a VPN, no.
Have you tried removing settings.dat in your assist installation folder? (refer to the FAQ if you don't know where it's installed).
This file keeps some of the login data so if you remove it, you should be prompted to log in again.
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"Mathematics may be defined as the subject in which we never know what we are talking about, nor whether what we are saying is true." Bertrand Russell

Offline Carmy

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Re: Assist
« Reply #7 on: Saturday, September 16, 2023, 20:32:27 PM »
I did it all nothing .

Offline teddy_grizzly_bear

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Re: Assist
« Reply #8 on: Sunday, September 17, 2023, 04:38:36 AM »
I did it all nothing .
Nothing as in what?
You're not prompted to log in again?
Or you are prompted to log in again, but once you do, you're at the same place again?
Or something else?

Are you running 25Assist as an administrator?
Do you have the 25Assist install in the default location or somewhere else?
Have you checked your installation for the System folder? (i.e this issue)
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"Mathematics may be defined as the subject in which we never know what we are talking about, nor whether what we are saying is true." Bertrand Russell

Offline Carmy

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Re: Assist
« Reply #9 on: Sunday, September 17, 2023, 20:35:53 PM »
Faulting application name: 25Assist.exe, version: 8.23.0.0, time stamp: 0x4d90a26f
Faulting module name: 25Assist.exe, version: 8.23.0.0, time stamp: 0x4d90a26f
Exception code: 0xc0000005
Fault offset: 0x0015e5d8
Faulting process id: 0x2364
Faulting application start time: 0x01d9e9dff3469608
Faulting application path: C:\Users\carmy\Downloads\25Assist\25Assist.exe
Faulting module path: C:\Users\carmy\Downloads\25Assist\25Assist.exe
Report Id: d1b0c7e5-6953-411a-bddd-e744b984f5f6
Faulting package full name:
Faulting package-relative application ID:

Offline Carmy

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Re: Assist
« Reply #10 on: Wednesday, September 20, 2023, 11:08:01 AM »
Faulting application name: 25Assist.exe, version: 8.23.0.0, time stamp: 0x4d90a26f
Faulting module name: 25Assist.exe, version: 8.23.0.0, time stamp: 0x4d90a26f
Exception code: 0xc0000005
Fault offset: 0x0015e5d8
Faulting process id: 0x2364
Faulting application start time: 0x01d9e9dff3469608
Faulting application path: C:\Users\carmy\Downloads\25Assist\25Assist.exe
Faulting module path: C:\Users\carmy\Downloads\25Assist\25Assist.exe
Report Id: d1b0c7e5-6953-411a-bddd-e744b984f5f6
Faulting package full name:
Faulting package-relative application ID:
So I installed a VPN and I could login ! Guess it has to do with , My IP ??  You  sure its not blocked ???

Offline teddy_grizzly_bear

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Re: Assist
« Reply #11 on: Thursday, September 21, 2023, 08:04:11 AM »
So I installed a VPN and I could login ! Guess it has to do with , My IP ??  You  sure its not blocked ???
There's definitely no IP ban.
Though potentially there could be a port issue, where the data simply doesn't get to the 25Assist auth server.
<image removed due to imgur stuff - probably for the best>

"Mathematics may be defined as the subject in which we never know what we are talking about, nor whether what we are saying is true." Bertrand Russell

 

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