You seem to only be referencing your initial 1 week ban for using a racial slur. Your permanent ban was for doxxing another player by using their real name as your in-game name. You also did this while circumventing your 1 week ban.
That's a pretty big series of dumb mistakes.
Unfortunately, this type of toxic behavior isn't isolated. On numerous occasions, I have encountered players who use racial and sexual references both in the in-game chatbox and during gameplay, which creates an uncomfortable and hostile environment. Despite reporting these incidents, I feel that I have been subjected to unjust treatment, as the focus has been solely on my actions, while those responsible for the initial provocations and offensive language have faced no consequences.
We can only punish for offense we're aware of. You claim to have reported these incidents, but to who? All I ever saw was a single screenshot and the player was warned.
You also told me you could just circumvent this ban, but I guess that hasn't really worked out.
I'm curious what others have to say about it.