AAO25.com

Assist => Support => Honor Claims => Topic started by: dr.mortak on Friday, July 04, 2025, 15:54:44 PM

Title: Account recovery
Post by: dr.mortak on Friday, July 04, 2025, 15:54:44 PM
Hallo, i can't login with my old account [canaglia]dr.mortak and caanot create a new one, is it possible to recover it? if I try to request the password it tells me that the account does not exist, if I try to register on 25Assist Account Registration it tells me that it is already used.

thanks in advance

Dr.Mortak  :?
Title: Re: Account recovery
Post by: dr.mortak on Monday, July 07, 2025, 12:57:09 PM
here what i mean: if i try to recover my old AA account, i got this "this username what not found
(https://i.ibb.co/1trSRWWB/Immagine-2025-07-07-184533.png) (https://imgbb.com/)

And if i try to make a new one, i got this "Display name alredy taken
(https://i.ibb.co/DDkjF6F1/Immagine-2025-07-07-184811.png) (https://ibb.co/hRHTNnNg)

I would like to be able to recover the old account with the original name and if possible whit the honor.
Thank's a lot


Title: Re: Account recovery
Post by: teddy_grizzly_bear on Monday, July 07, 2025, 14:35:10 PM
here what i mean: if i try to recover my old AA account, i got this "this username what not found
(https://i.ibb.co/1trSRWWB/Immagine-2025-07-07-184533.png) (https://imgbb.com/)

And if i try to make a new one, i got this "Display name alredy taken
(https://i.ibb.co/DDkjF6F1/Immagine-2025-07-07-184811.png) (https://ibb.co/hRHTNnNg)

I would like to be able to recover the old account with the original name and if possible whit the honor.
Thank's a lot



Not sure why I missed this post from last week. Sorry about that.

Regardless, the issue here is that there's a separate login name from the in game name. The in game name of "[canaglia]dr.mortak" is taken. But to log in with that account you need to use the login name of "morak". And when you're doing account recovery, you enter the login name rather than the in game name.

Title: Re: Account recovery
Post by: dr.mortak on Tuesday, July 08, 2025, 06:42:20 AM
Hi, problem solved, thank you very much
 :up: