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Author Topic: Vortex Servers/  (Read 2778 times)

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Offline Ronny123

Vortex Servers/
« on: Monday, January 25, 2016, 11:26:57 AM »
Hello
My server is down for months already , and the automaticly payment to vortex was going.
5 days i came back to play the game again,and the sercer was down.
i opened 2 tickets already , and 4 days passed but no reply
anybody can tell me what to do ? since there are a big adversite for this "good service" company here on the site.
thanks.
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Offline ronski

Re: Vortex Servers/
« Reply #1 on: Monday, January 25, 2016, 11:45:16 AM »
Quote from: Ronny123 on Monday, January 25, 2016, 11:26:57 AM
Hello
My server is down for months already , and the automaticly payment to vortex was going.
5 days i came back to play the game again,and the sercer was down.
i opened 2 tickets already , and 4 days passed but no reply
anybody can tell me what to do ? since there are a big adversite for this "good service" company here on the site.
thanks.
I guess your server is there at Netherlands datacenter? I administrate several servers working at same environment and they seem to be running atm. Have you tried to stop the server and start it again from gamepanel?

This datacenter - or the network where it's connected - has had issues in past month but they're working on it
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Offline Ronny123

Re: Vortex Servers/
« Reply #2 on: Monday, January 25, 2016, 14:04:25 PM »
The ControlPanel Login is not working , even reseting password.
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Offline Ronny123

Re: Vortex Servers/
« Reply #3 on: Monday, January 25, 2016, 18:10:18 PM »
So any option ? What to do ?
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Offline Nick

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Re: Vortex Servers/
« Reply #4 on: Monday, January 25, 2016, 23:29:21 PM »
As ronski stated, are you in the Netherlands datacenter?

And what is the ticket number? I will have Kent check it out for you.
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Offline Ronny123

Re: Vortex Servers/
« Reply #5 on: Tuesday, January 26, 2016, 01:08:56 AM »
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Offline Nick

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Re: Vortex Servers/
« Reply #6 on: Tuesday, January 26, 2016, 11:03:37 AM »
The account shows it was suspended as the details entered were as follows:

Address 1   hhhhhsad
Address 2   hhhhhsad
City   aifa
State/Region   dsadsa
Postcode   241
Country   IL - Israel
Phone Number   0525634701

There is nothing I can do with the fraudulent details and FraudRecord and MaxMind picked the account up as FRAUD due to the fony address sadly.

Please reply to ticket #144319 with proper details and we can work on getting the access restored back to your account  ;)
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