AAO25.com

America's Army => General Chat => Topic started by: SiNsOFThEDeViL on Monday, September 02, 2019, 20:58:56 PM

Title: I need help with my login
Post by: SiNsOFThEDeViL on Monday, September 02, 2019, 20:58:56 PM
When I log in with my different account it always says:
"There are no associated usernames with this email."
 I am able to play AA2 but on a different account, I really don't know how this even works. I log in my AA2 with my other email and it works fine, I log in with that same mail on the Assist website and it says that there is not a user with that username. Please help, I am deeply confused and have no clue what to do.
Title: Re: I need help with my login
Post by: teddy_grizzly_bear on Tuesday, September 03, 2019, 04:23:07 AM
This website and 25Assist accounts are not connected in any way. They're totally separate.
Title: Re: I need help with my login
Post by: SiNsOFThEDeViL on Tuesday, September 03, 2019, 17:56:18 PM
Thanks, but now I am no longer able to even log in to 25 Assist. It always says that my account now needs to be approved by the admins. I've been waiting for like 12 hours. Please help guys.
Title: Re: I need help with my login
Post by: teddy_grizzly_bear on Wednesday, September 04, 2019, 00:29:18 AM
Thanks, but now I am no longer able to even log in to 25 Assist. It always says that my account now needs to be approved by the admins. I've been waiting for like 12 hours. Please help guys.
That's because you're trying to create a new account.

Just stick with your existing account. The login name is "SiNs". The login name and the in game name are separate.
Title: Re: I need help with my login
Post by: SiNsOFThEDeViL on Wednesday, September 04, 2019, 13:41:59 PM
Thank you, but now I am getting errors for my password, even though I am sure I entered the right password. Is there any way to reset it without using Battletracker cuz it's dead?
Title: Re: I need help with my login
Post by: SiNsOFThEDeViL on Wednesday, September 04, 2019, 13:45:47 PM
Is there a way for the admins to have all the user's passwords and login details stocked somewhere? If so, can the admin email me my password as I am getting issues and I have no clue what else to do?
Title: Re: I need help with my login
Post by: teddy_grizzly_bear on Thursday, September 05, 2019, 09:50:33 AM
Is there a way for the admins to have all the user's passwords and login details stocked somewhere? If so, can the admin email me my password as I am getting issues and I have no clue what else to do?
We don't store your passwords. We don't know what they are.

You can reset your password here (https://auth.aa25.org/passreset/). The password change link will be sent to the email ([something][email protected]).
Title: Re: I need help with my login
Post by: SiNsOFThEDeViL on Thursday, September 05, 2019, 13:49:33 PM
Now I've submitted my password reset, went to my Gmail and found it in Spam however the email is marked as dangerous and I can't seem to open the Reset Password Link. So sorry for bothering you guys I just want to be able to play again  :up:
Title: Re: I need help with my login
Post by: teddy_grizzly_bear on Friday, September 06, 2019, 04:19:13 AM
Just click on the link and then click "Proceed" when presented the "Suspicious link" popup.
Title: Re: I need help with my login
Post by: SiNsOFThEDeViL on Friday, September 06, 2019, 18:56:37 PM
https://prnt.sc/p2vi5o
This is the issue I have, I can't find a link where I can reset my password :(
Title: Re: I need help with my login
Post by: teddy_grizzly_bear on Friday, September 06, 2019, 23:31:08 PM
You should be able to click on the "click here" link.
Title: Re: I need help with my login
Post by: SiNsOFThEDeViL on Saturday, September 07, 2019, 05:01:08 AM
Yea but there is no link, just text.
Title: Re: I need help with my login
Post by: teddy_grizzly_bear on Saturday, September 07, 2019, 06:52:22 AM
Yea but there is no link, just text.
You might need to mark it as not spam first.

The link is something along the lines of
Code: [Select]
https://auth.aa25.org/passreset/reset_password.php?email=<your_email>@gmail.com&key=<some_key>
Title: Re: I need help with my login
Post by: SiNsOFThEDeViL on Sunday, September 08, 2019, 06:58:24 AM
Thanks, I finally fixed the issue. Thank you so much for all your help grizzly, you're a great admin  :style: