Forum

I'm guessing the purpose of having the website shoutbox in the Assist client was to foster community.  But the same content on the website on the Assist client seems to be full of drama and whiny people.  Drama and complaints probably shouldn't be on the Assist client.  It gives a false impression of our community.  Well, maybe not a false one...
But it is full of useless reading because now we've made it easier for trolls and people needing support to just use the shoutbox rather than come on here and make a post.  I'm not sure what a solution would be other than to remove it, because the alternative would be to moderate it, which would be difficult to do.  Or, leave it like it is, giving new players the impression that what's left of the community is not worth considering the game.  Many people come to play the game to get away from drama.

For starters, the FORUM button in the HELP section on the Assist client probably should point to http://aao25.com/forum/assist-support/
From there they can find the other forums if needed.

If there can be a forum group associated with having permissions to post to the shoutbox, moderation can be accomplished by taking their posting priv (from shoutbox) away if it violates the rules.  You wouldn't need to moderate each post, just repeat offenders.  I dunno how that would work since it's a BT account and not an aao25.com account