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Assist => Feedback & Suggestions => Bug Reports => Topic started by: Froster on Thursday, December 19, 2013, 13:54:53 PM

Title: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 13:54:53 PM
I have a Lenovo l530 , and i used to run americas army very smooth , i dont know what exactly happend but now it started to freeze alot and its really hard to play im just sure what is the problem it is using the INTEL HD 4000 with the latest drivers and also directx latest drivers ? do anyone have same problem i guess?
please i really need HELP ASAP to get this figured out and i have just formated my whole HD and reinstalled a freshly new WINDOWS 7 64bit ..thanks please help again.
Title: Re: Game Freezing randomly
Post by: Spanky on Thursday, December 19, 2013, 13:58:08 PM
Intel GPU is a problem, you'll get low FPS. Your second problem is that you're playing games on a laptop.

I'd bet your problem is heat, incredibly common in laptops and nobody thinks about it. Download HWMonitor, run it and then play the game. After a while, take a screenshot of HWMonitor and post it here.
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 14:40:44 PM
Intel GPU is a problem, you'll get low FPS. Your second problem is that you're playing games on a laptop.

I'd bet your problem is heat, incredibly common in laptops and nobody thinks about it. Download HWMonitor, run it and then play the game. After a while, take a screenshot of HWMonitor and post it here.



noo my FPS IS locked at 60 it never drops down , just the actual game freezes not the whole pc the screen freezes idk what is it , i can play the game but from time to time it freezes for a while so die quickly! ill see what i can do

it has some good specs i think here :
cpu : Core™ i5-3210M
Memory   : 4gb
gpu : intel hd4000
Title: Re: Game Freezing randomly
Post by: Alex on Thursday, December 19, 2013, 14:45:02 PM
Intel GPU is a problem, you'll get low FPS. Your second problem is that you're playing games on a laptop.

I'd bet your problem is heat, incredibly common in laptops and nobody thinks about it. Download HWMonitor, run it and then play the game. After a while, take a screenshot of HWMonitor and post it here.
Intel HD 4000 is more than capable of playing AA. Heat could be an issue though.
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 14:52:21 PM
Intel GPU is a problem, you'll get low FPS. Your second problem is that you're playing games on a laptop.

I'd bet your problem is heat, incredibly common in laptops and nobody thinks about it. Download HWMonitor, run it and then play the game. After a while, take a screenshot of HWMonitor and post it here.


i just took this before starting to play!
(https://aao25.com/forum/proxy.php?request=http%3A%2F%2Fi.imgur.com%2F2JAy5S2.png&hash=10584c269df1fa27c55a5a3eee9092e8)
Title: Re: Game Freezing randomly
Post by: ArmyAntiCheat on Thursday, December 19, 2013, 14:53:49 PM


noo my FPS IS locked at 60 it never drops down , just the actual game freezes not the whole pc the screen freezes idk what is it , i can play the game but from time to time it freezes for a while so die quickly! ill see what i can do

it has some good specs i think here :
cpu : Core™ i5-3210M
Memory   : 4gb
gpu : intel hd4000

Maybe you're lack of memory?
It could be a RAM damage or like what spanky said overheat. Because when any game is running your engine gets hotter that it requires a strong performance to use the game engine and graphics.
Try full re install, update graphics card to the latest, also it may be your connection problems.
Title: Re: Game Freezing randomly
Post by: Spanky on Thursday, December 19, 2013, 14:55:44 PM
i just took this before starting to play!
Needs to be after so we can see the heat under load. I still say Intel isn't good for gaming, even an older game like AA. The HD4000 is a little better than my GPU and on full settings at 1680x1050, FPS drops a fair amount in quite a few areas. If I was really into playing AA, I'd want something better. The Intel GPU is mostly good for hardware accelerated stuff, not gaming.

To touch on what ArmyAntiCheat said, go here and install any new updates:
http://www.intel.com/p/en_US/support/detect (http://www.intel.com/p/en_US/support/detect)
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 14:57:31 PM
Needs to be after so we can see the heat under load. I still say Intel isn't good for gaming, even an older game like AA. The HD4000 is a little better than my GPU and on full settings at 1680x1050, FPS drops a fair amount in quite a few areas. If I was really into playing AA, I'd want something better. The Intel GPU is mostly good for hardware accelerated stuff, not gaming.

To touch on what ArmyAntiCheat said, go here and install any new updates:
http://www.intel.com/p/en_US/support/detect (http://www.intel.com/p/en_US/support/detect)

no i just took this picture to see if eveerything is fine and my maximum res is 1366x768 so it might be better , i have recently updated it to so..in the past i had no problem with it ..to be honest
Title: Re: Game Freezing randomly
Post by: Spanky on Thursday, December 19, 2013, 14:59:41 PM
I don't see anything wrong with idle temps, seems normal for a laptop.
Title: Re: Game Freezing randomly
Post by: ArmyAntiCheat on Thursday, December 19, 2013, 15:00:31 PM
That processor will run some games at around 30 FPS as long as you adjust the presets to low and set the game resolution somewhere around 1280x720. It definitely isn't designed for gaming. Lower your settings to lowest if possible and if you have already done it i am sure you need something more powerful.
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 15:10:49 PM
I don't see anything wrong with idle temps, seems normal for a laptop.

THE GAME WAS STILL RUNNING WHEN I TOOK THE PIC
i have put down a 10 minute timer and rechecked them take a look ! :
(https://aao25.com/forum/proxy.php?request=http%3A%2F%2Fi.imgur.com%2FjkRDc2Z.png&hash=7e2fb6b55c94cb506fa99a0ec4c81a2c)


game settings :
(https://aao25.com/forum/proxy.php?request=http%3A%2F%2Fimg12.imageshack.us%2Fimg12%2F5509%2Fsxaw.png&hash=1ad7562fe751efaf637353d96649874f)
Title: Re: Game Freezing randomly
Post by: Ganja on Thursday, December 19, 2013, 15:15:51 PM
Wouhou I have Lenovo too :D
Title: Re: Game Freezing randomly
Post by: ArmyAntiCheat on Thursday, December 19, 2013, 15:17:21 PM
Lower your game settings to lowest, your intel is not designed for gaming therefore it cannot manage to run assist properly.

Lower your resolution too.
Title: Re: Game Freezing randomly
Post by: Alex on Thursday, December 19, 2013, 15:24:47 PM
Lower your game settings to lowest, your intel is not designed for gaming therefore it cannot manage to run assist properly.

Lower your resolution too.
This is so wrong I don't even know what to say...
His processor should rip apart AA. A fucking Pentium 4 can max out AA.

His laptop should run AA like a dream, and his FPS proves it. He is just dealing with random freezes. Telling him to lower settings isn't going to help anything.

My advice, look for driver updates. Test the game with vsync off. Not sure what else to do. Maybe it's your internet connection?
Title: Re: Game Freezing randomly
Post by: ArmyAntiCheat on Thursday, December 19, 2013, 15:29:46 PM
This is so wrong I don't even know what to say...
His processor should rip apart AA. A fucking Pentium 4 can max out AA.


Just tried to help, its worth of try but as you said it may be need of driver update.
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 15:30:32 PM
This is so wrong I don't even know what to say...
His processor should rip apart AA. A fucking Pentium 4 can max out AA.

His laptop should run AA like a dream, and his FPS proves it. He is just dealing with random freezes. Telling him to lower settings isn't going to help anything.

My advice, look for driver updates. Test the game with vsync off. Not sure what else to do. Maybe it's your internet connection?


exactly i have used to play it for years not problem now i have no clue what is causing the problem nooo its not heat ! , please i really need to play this game again!
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 15:32:47 PM
This is so wrong I don't even know what to say...
His processor should rip apart AA. A fucking Pentium 4 can max out AA.

His laptop should run AA like a dream, and his FPS proves it. He is just dealing with random freezes. Telling him to lower settings isn't going to help anything.

My advice, look for driver updates. Test the game with vsync off. Not sure what else to do. Maybe it's your internet connection?

tested with vsync off same thing , internet no god damn way i have 40mb/down , please! cmon anyone can come to teamviewer and see ?
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 15:53:15 PM
tested with vsync off same thing , internet no god damn way i have 40mb/down , please! cmon anyone can come to teamviewer and see ?



as i said i have never had this issue before , its new and i guess its an update from the actual game if someone can actually try to fix it i'd be very happy ! thanks
Title: Re: Game Freezing randomly
Post by: SASF-DarkShooter on Thursday, December 19, 2013, 16:40:03 PM
I have a comparable desktop specs wise and I got no trouble, only on bigger map the loading time is a bit off.
Maybe a stupid remark, but have you checked your laptop for virusses/malware?
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 16:55:50 PM
I have a comparable desktop specs wise and I got no trouble, only on bigger map the loading time is a bit off.
Maybe a stupid remark, but have you checked your laptop for virusses/malware?


Well thats why i formatted my HDD and installed a fresh new windows 7 ultimate 64bit just to play this game , and thats what i get...even no help at all ..im pretty sure this is in-game problem,because a few weeks back everything was fine..
Title: Re: Game Freezing randomly
Post by: SASF-DarkShooter on Thursday, December 19, 2013, 17:02:14 PM

Well thats why i formatted my HDD and installed a fresh new windows 7 ultimate 64bit just to play this game , and thats what i get...even no help at all ..im pretty sure this is in-game problem,because a few weeks back everything was fine..
You mean you did that after you got the freezes?
Title: Re: Game Freezing randomly
Post by: Mixk on Thursday, December 19, 2013, 17:24:16 PM
Maybe you're lack of memory?
It could be a RAM damage or like what spanky said overheat. Because when any game is running your engine gets hotter that it requires a strong performance to use the game engine and graphics.
Try full re install, update graphics card to the latest, also it may be your connection problems.
I would lean towards the memory also. Your running 64bit with 4gig. Thats good and the max with 32bit but just getting by with 64.
Title: Re: Game Freezing randomly
Post by: Spanky on Thursday, December 19, 2013, 17:48:38 PM
That doesn't mean anything though. It's not "getting by" with 64-bit. It's whatever you use. If your OS and programs only use 2.5GB then you're not "just getting by". We'd have to see the Performance tab in the Task Manager while he's in-game.
Title: Re: Game Freezing randomly
Post by: Mixk on Thursday, December 19, 2013, 17:58:29 PM
Roger Dodger   :D
Title: Re: Game Freezing randomly
Post by: SASF-DarkShooter on Thursday, December 19, 2013, 18:46:15 PM
Like I said before, I have really comparible pc specs as him and with AA I experience no problems at all. It's not the specs.
I'm still vouching for a complete system check, as I can't really understand if he did the said system format after or before the trouble arised.
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 19:02:45 PM
You mean you did that after you got the freezes?


no i did that after the freezes but it is still happening..
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 19:03:35 PM
That doesn't mean anything though. It's not "getting by" with 64-bit. It's whatever you use. If your OS and programs only use 2.5GB then you're not "just getting by". We'd have to see the Performance tab in the Task Manager while he's in-game.


do you want me to take a photo of the performance tab ?
Title: Re: Game Freezing randomly
Post by: ArmyAntiCheat on Thursday, December 19, 2013, 19:04:13 PM

do you want me to take a photo of the performance tab ?

Please do so
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 19:18:37 PM
Please do so


while running the game or without?


this without :
(https://aao25.com/forum/proxy.php?request=http%3A%2F%2Fi.imgur.com%2FaI0ndIr.png&hash=8ce9099b3e353018e0976fdefe4c87f4)


THIS IS WITH THE GAME :
(https://aao25.com/forum/proxy.php?request=http%3A%2F%2Fi.imgur.com%2FGb0PrMi.png&hash=944cd6a82aaabfdab0ecc53602f1c061)
Title: Re: Game Freezing randomly
Post by: Spanky on Thursday, December 19, 2013, 19:24:51 PM
I doubt very much that memory is the problem. AA doesn't use up much. I'm sure you still have 1GB left over while playing.
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 19:27:12 PM
I doubt very much that memory is the problem. AA doesn't use up much. I'm sure you still have 1GB left over while playing.

this is with the game : (https://aao25.com/forum/proxy.php?request=http%3A%2F%2Fi.imgur.com%2FGb0PrMi.png&hash=944cd6a82aaabfdab0ecc53602f1c061)
Title: Re: Game Freezing randomly
Post by: Spanky on Thursday, December 19, 2013, 19:27:37 PM
Plenty. You're not even at 50%.
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 19:32:47 PM
Plenty. You're not even at 50%.

Look at the Physical memory , Free= 1 .

otherwise what am i supposed to  ? is it a game prob or what i have recently updated the graphics driver so , please help me figure it out.

because the game was working a few weeks back .
Title: Re: Game Freezing randomly
Post by: Spanky on Thursday, December 19, 2013, 19:42:53 PM
Grab HDTune, take a screenshot of the health tab.

Run Fix PB and Fix DirectX in Assist.
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 19:50:33 PM
Grab HDTune, take a screenshot of the health tab.

Run Fix PB and Fix DirectX in Assist.


here u go :
(https://aao25.com/forum/proxy.php?request=http%3A%2F%2Fi.imgur.com%2F3R1cHJR.png&hash=dd9bbaeeb0ab37dbca2b3e3e8159e03e)


i'll do that when u reply to me on this one
Title: Re: Game Freezing randomly
Post by: Spanky on Thursday, December 19, 2013, 19:57:12 PM
Is your laptop still under warranty?
^^ Stupid question since you're on Windows 7, your warranty is long gone.

Your hard drive is failing. That may or may not be part of your problem.

Did you do all the Windows Updates, even optional ones?
Title: Re: Game Freezing randomly
Post by: Froster on Thursday, December 19, 2013, 20:11:18 PM
Is your laptop still under warranty?
^^ Stupid question since you're on Windows 7, your warranty is long gone.

Your hard drive is failing. That may or may not be part of your problem.

Did you do all the Windows Updates, even optional ones?

no i stil have a few to install , recommended and optional i'll install them and see what happens i'll be back with results..hopefully good ones
Title: Re: Game Freezing randomly
Post by: ~=W!CK!D=~ on Thursday, December 19, 2013, 21:30:14 PM
need a new laptop 82nd_H1_PVT=Froster

i have a brand new 1 never open  $500.00

Dell Inspiron 15Z Ultrabook Touchscreen 500GB HDD 6GB RAM 32GB SSD CORE i5 2.7GH
Title: Re: Game Freezing randomly
Post by: Alex on Thursday, December 19, 2013, 21:40:49 PM
tested with vsync off same thing , internet no god damn way i have 40mb/down , please! cmon anyone can come to teamviewer and see ?
The speed of your internet doesn't really have anything to do with it. I have a good internet speed, yet I used to have random freezes(like you) due to my internet that didn't go away until I got a new modem.
Title: Re: Game Freezing randomly
Post by: [SWISS]Merlin on Friday, December 20, 2013, 03:25:31 AM
how did you make the reinstall of windows?
have you formated the disk proper or just "with a quick format"?
for me, it is the disk that do make the problems, almost for sure.
you should try to run a defrag of the disk and see what happend.
otherwise do a complet full format of you disk and check it again with HD Tune in a while, after running the game.
Title: Re: Game Freezing randomly
Post by: NoBigDeal on Friday, December 20, 2013, 03:51:27 AM
Check disk for errors - especially after full format.

After reading the whole thread, I suggest to check RAM condition.
Title: Re: Game Freezing randomly
Post by: Froster on Friday, December 20, 2013, 08:22:37 AM
how did you make the reinstall of windows?
have you formated the disk proper or just "with a quick format"?
for me, it is the disk that do make the problems, almost for sure.
you should try to run a defrag of the disk and see what happend.
otherwise do a complet full format of you disk and check it again with HD Tune in a while, after running the game.

i formated the drive out of the windows 7 setup that comes with it , i always do that too..but the thing is this problem was happening before i formatted now it is still happening im telling u , i had 32bit so installed 64bit if that helps ..so i just dont know and to be honest again..the game was working fine a few weeks back i just dont know what is the main cause for this
Title: Re: Game Freezing randomly
Post by: Froster on Friday, December 20, 2013, 15:38:07 PM
Is your laptop still under warranty?
^^ Stupid question since you're on Windows 7, your warranty is long gone.

Your hard drive is failing. That may or may not be part of your problem.

Did you do all the Windows Updates, even optional ones?


i did all of them , nothing seems to be working..cmon help me please
Title: Re: Game Freezing randomly
Post by: SASF-DarkShooter on Friday, December 20, 2013, 15:46:40 PM
how did you make the reinstall of windows?
have you formated the disk proper or just "with a quick format"?
for me, it is the disk that do make the problems, almost for sure.
you should try to run a defrag of the disk and see what happend.
otherwise do a complet full format of you disk and check it again with HD Tune in a while, after running the game.
I haven't got the hardware knowledge, but I'm talking from experience with a dead HDD. After it died, it all made sense why my pc sometimes acted up.
Title: Re: Game Freezing randomly
Post by: Froster on Friday, December 20, 2013, 15:50:03 PM
I haven't got the hardware knowledge, but I'm talking from experience with a dead HDD. After it died, it all made sense why my pc sometimes acted up.


Well can you help me ?  i have no clue what is causing the game to freeze like this , its not like the whole pc freeze just the game it self !
Title: Re: Game Freezing randomly
Post by: SASF-DarkShooter on Friday, December 20, 2013, 16:04:53 PM
Is AA the only game you play on your pc?
Try other 'heavy' applications like video/image editing software, and see how your pc holds up then.
Title: Re: Game Freezing randomly
Post by: nailum on Saturday, January 04, 2014, 12:48:24 PM
Problem is this game was designed on slower systems and now that the dev team has added new maps that require new textures and more processing power and  memory needed to play there will be issues. Might as well play AA3 now. At the beginning of this project and complaints later on about the mods and such where shot down by many people and to a point where it almost ended the project. Decisions where made to keep the games to it original state, look where we are now. JS

Title: Re: Game Freezing randomly
Post by: teddy_grizzly_bear on Saturday, January 04, 2014, 14:31:27 PM
Nobody is forcing you to play the new AA3 maps, you can play all the other maps just as good as you could with the last version of Assist. (except the holiday maps of course)
Title: Re: Game Freezing randomly
Post by: Mixk on Saturday, January 04, 2014, 15:29:25 PM
Problem is this game was designed on slower systems and now that the dev team has added new maps that require new textures and more processing power and  memory needed to play there will be issues. Might as well play AA3 now. At the beginning of this project and complaints later on about the mods and such where shot down by many people and to a point where it almost ended the project. Decisions where made to keep the games to it original state, look where we are now. JS
Though short of getting my hands on his laptop to check it out I can say his problem should have nothing to do with the changes because it had been playing fine up till around the 18th of December and the game had no changes at that time and of course it can't be the latest changes to the game since they just came out and his troubles started close to three weeks ago. I know people probably think I am full of shit but with what info there has been given, I still think it could be memory related. 64 bit windows and if other programs are trying to run in the back ground, even though it's believed nothing is, and being a laptop with a hard drive starting to fail wouldn't it be safe to say that the physical memory could have a stick that  had been intermittently acting up from say getting way to hot before now and is being noticed now due to the condition of it getting worse? I would be willing to lay odds that heat is what is causing the deterioration of the hard drive simply because I have repaired two laptops not to long ago that hard drives failed in and one was for sure heat related. It was getting so hot you couldn't leave your hands on the keyboard. Temps were running 110-112 C just browsing the web. I took it apart and it had nothing  restricting the air flow so I removed the cpu and spent 25 or so minutes getting all the old rock hard thermal paste off and put a dab of good old arctic on there and temps dropped to 57-78 C. Heat is a silent killer some times and with a laptop everything is in very close quarters and if the wife, girlfriend or who ever happens to set it down on the bed with the fan opening blocked, it doesn't take long to start ruining things. Just the ramblings from a Iowa farmer.
Title: Re: Game Freezing randomly
Post by: Spanky on Saturday, January 04, 2014, 16:33:26 PM
Adding textures and new maps doesn't hurt overall game performance. Playing Bridge now is absolutely no different than it was 10 years ago, except we all have better hardware. You can add 50GB of textures and meshes to the game and it won't hurt the game. Unreal only loads the assets that are necessary (it doesn't even load the whole file if it doesn't need to).

AA3 maps that are ported to AA2 will be slower, it's because the engine just wasn't designed for all of these new assets. We're using multi-core assets on a single-core engine so of course AA3 map performance won't be great but there's plenty of people enjoying them.
Title: Re: Game Freezing randomly
Post by: nailum on Sunday, January 05, 2014, 14:40:20 PM

AA3 maps that are ported to AA2 will be slower, it's because the engine just wasn't designed for all of these new assets. We're using multi-core assets on a single-core engine so of course AA3 map performance won't be great but there's plenty of people enjoying them.

That's my point not everyone has the processing power to load the required assets for the map and if the server has no idle, time limit  less then the time to load assets your kicked out of the game before it loads.

You contradicting statement

Adding textures and new maps doesn't hurt overall game performance.




Title: Re: Game Freezing randomly
Post by: teddy_grizzly_bear on Sunday, January 05, 2014, 14:43:08 PM
You contradicting statement
Spanky can correct me if I'm wrong, but from what I think he's saying is that adding more content does nothing to performance on maps that don't get changed.
Title: Re: Game Freezing randomly
Post by: Spanky on Sunday, January 05, 2014, 14:51:15 PM
Spanky can correct me if I'm wrong, but from what I think he's saying is that adding more content does nothing to performance on maps that don't get changed.

Exactly. Like I said, we can add 50GB of textures, meshes, sounds and other goodies but performance on Bridge, Urban Assault and the other maps will stay the same. Adding stuff doesn't affect the game's performance, it only affects the performance of the map those assets are in. In the case of AA3 maps, they're going to be problematic because it's tough to get a modern map to perform and look properly on an old engine (especially one that only uses a single CPU core).

This was the first public release (it's a beta) and before now, we've only tested on a dozen or so computers so the information we're getting now is incredibly valuable and the next release will be much more refined.
Title: Re: Game Freezing randomly
Post by: nailum on Sunday, January 05, 2014, 15:01:32 PM
Nobody is forcing you to play the new AA3 maps, you can play all the other maps just as good as you could with the last version of Assist. (except the holiday maps of course)

That's right no one is forcing me to play the AA3 maps but my point was in the past people wanted to keep the game original, so things change over time I understand the reasoning too.........numbers
Title: Re: Game Freezing randomly
Post by: Spanky on Sunday, January 05, 2014, 15:05:34 PM
You can still play the original game, the maps are there and the gameplay hasn't changed. SAI was added but users can disable that if they want.