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Assist => Support => Assist Support => Topic started by: MarLeo1990 on Tuesday, May 06, 2014, 05:39:12 AM

Title: Unable to join any server due to gaming mouse software.
Post by: MarLeo1990 on Tuesday, May 06, 2014, 05:39:12 AM
Hi all.

Just recently i wanted to use again my gaming mouse DeathAdder by Razer, so i installed the software called Razer Synapse. Once i installed it, i wasn't able to join any aa server.in fact, an old xp version like-window opened: (https://aao25.com/forum/proxy.php?request=http%3A%2F%2Faao25.com%2FUsers%2FLeonardo%2FDesktop%2FScreen+Shot+2014-05-06+at+11.24.04+am.png&hash=864aab3b3edee69ab29dfa6ef6e4f7d1)
(the screenshot won't show in the forum, anyway it says "The program ArmyOps.exe has encountered a serious problem and needs to close. We are sorry for the inconvenience." )

The only way to be able to play again was to uninstall the Razer software.

I'm using a MacBook Air late 2010, osx 10.9.3 (Mavericks).
Title: Re: Unable to join any server due to gaming mouse software.
Post by: Mike Mentzer on Tuesday, May 06, 2014, 06:43:50 AM
lol
Title: Re: Unable to join any server due to gaming mouse software.
Post by: teddy_grizzly_bear on Tuesday, May 06, 2014, 12:14:06 PM
You can use your Razor mouse without the software.
At least I can with my DeathAdder (although .I'm on Windows)
Title: Re: Unable to join any server due to gaming mouse software.
Post by: bollie on Tuesday, May 06, 2014, 12:16:00 PM
What does the extra software do than?
Title: Re: Unable to join any server due to gaming mouse software.
Post by: teddy_grizzly_bear on Tuesday, May 06, 2014, 12:49:39 PM
If I remember correctly you could change sensitivity, change what your buttons did and maybe even some macros and shit. Dunno, I never used it, which is why I don't have it installed now. Works totally fine without it.

Although, Macs might be a different story...
Title: Re: Unable to join any server due to gaming mouse software.
Post by: MarLeo1990 on Tuesday, May 06, 2014, 13:05:32 PM
Yes, i can use the mouse even without the Razer software, however, i'm not taking advance of the gaming feature of the cursor acceleration. Which sucks.
Title: Re: Unable to join any server due to gaming mouse software.
Post by: teddy_grizzly_bear on Tuesday, May 06, 2014, 13:10:55 PM
I guess it's personal preference, but IMHO anything software wise, especially acceleration, reduces the accuracy with which you can move your mouse-cursor combination.

I might be wrong though.

To see if there's a fix or what the problem might be with the 2 programs interacting, you would have to wait for ELiZ  to comment.
Title: Re: Unable to join any server due to gaming mouse software.
Post by: MarLeo1990 on Tuesday, May 06, 2014, 13:24:34 PM
In my personal experience, the acceleration is awesome. Now i became a noob, after may years off, but when i was good, and got used to acceleration, aiming became much better and quicker.
Anyway, i'll wait for ELiZ to comment :)

In the meantime, cu in the battlefield!
Title: Re: Unable to join any server due to gaming mouse software.
Post by: Alex on Tuesday, May 06, 2014, 13:34:31 PM
I' m currently using a Deathadder 2013 mouse and I have no problem playing AA with Synapse running. I'm not sure what's going on for you.
Title: Re: Unable to join any server due to gaming mouse software.
Post by: MarLeo1990 on Tuesday, May 06, 2014, 14:07:27 PM
I' m currently using a Deathadder 2013 mouse and I have no problem playing AA with Synapse running. I'm not sure what's going on for you.

Perhaps is the mouse version, not the Synapse app. What os do u have?
Title: Re: Unable to join any server due to gaming mouse software.
Post by: teddy_grizzly_bear on Tuesday, May 06, 2014, 14:15:36 PM
I have a really old DeathAdder, I'd guess from somewhere around '07... and I haven't used the software in this decade...

But I would think it's something to do with Razor software for Mac's as I haven't heard anyone else complain about it on windows.
Title: Re: Unable to join any server due to gaming mouse software.
Post by: Alex on Tuesday, May 06, 2014, 14:24:31 PM
Perhaps is the mouse version, not the Synapse app. What os do u have?
Windows 7 64-bit
Title: Re: Unable to join any server due to gaming mouse software.
Post by: MarLeo1990 on Tuesday, May 06, 2014, 14:31:55 PM
Windows 7 64-bit

I'm using OS 10.9.3 Mavericks
Title: Re: Unable to join any server due to gaming mouse software.
Post by: Alex on Tuesday, May 06, 2014, 14:34:17 PM
I'm using OS 10.9.3 Mavericks
I guess it could be your OS, but I don't know why that would be. Maybe OSX handles synapse in a different way that Windows? It could also be Assist operating differently on OSX.
Title: Re: Unable to join any server due to gaming mouse software.
Post by: MarLeo1990 on Tuesday, May 06, 2014, 14:43:39 PM
I guess it could be your OS, but I don't know why that would be. Maybe OSX handles synapse in a different way that Windows? It could also be Assist operating differently on OSX.

Whatever it is, i have no clue on how to solve this. I hope someone will come in my help!
Title: Re: Unable to join any server due to gaming mouse software.
Post by: MarLeo1990 on Thursday, May 08, 2014, 13:48:07 PM
Anyone???
Title: Re: Unable to join any server due to gaming mouse software.
Post by: [SWISS]Merlin on Friday, May 09, 2014, 03:21:04 AM
sorry, not able to help you. i did never hear about such a problem.