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Assist => Support => Assist Support => Topic started by: Ronny123 on Saturday, December 27, 2014, 06:07:45 AM

Title: PunkBuster Problem..
Post by: Ronny123 on Saturday, December 27, 2014, 06:07:45 AM
Hello , 2 of my friends just downloaded the game , and they press FIX pb because they are getting kicked all the time.
they have windows 7 64 BIT.
i tried to run assist as adminstrator but still doesnt work,it gives this error
http://imgur.com/RCpiSyY (http://imgur.com/RCpiSyY)
http://imgur.com/oSNEbDS: (http://imgur.com/oSNEbDS:)


and here is the text copy if needed :
PunkBuster Service Tests (v0.993) (12/27/14 13:00:40)
Checking OS
  Windows NT 6.1 (build 7601, Service Pack 1) 64-bit
Checking PnkBstrA service status   RUNNING
Checking PnkBstrA Version          OK (1036)
Extracting "PnkBstrB.exe" to:
   "C:\Users\Yosif\AppData\Roaming\PnkBstrB.exe"
                                   OK
Checking firewall settings         OFF
Is PnkBstrA explicitly allowed?
C:\Windows\system32\PnkBstrA.exe   NO
Is PnkBstrB explicitly allowed?
C:\Windows\system32\PnkBstrB.exe   NO
Checking if PnkBstrB is running    NOT RUNNING
Getting port for PnkBstrA          OK (44301)
Opening socket for packet send     OK
Sending version packet to PnkBstrA SENT
Receiving version from PnkBstrA    OK
Received 6 bytes from 127.0.0.1:44301
  Response = 10109 (ms) Version = v1036
Getting PnkBstrB install instance  OK
Sending start packet to PnkBstrA   SENT
Waiting for packet from PnkBstrA   TIMEOUT
Watching for PnkBstrB instance change (2) TIMEOUT
Getting port for PnkBstrB          OK (45301)
Sending version packet to PnkBstrB SENT
Receiving version from PnkBstrB    TIMEOUT
Checking PnkBstrK driver status    NOT FOUND
Manually stopping PnkBstrB         FAILED - no handle
Removing test PnkBstrB file        OK
  PnkBstrA.log:   component of the PunkBuster Anti-Cheat system. Visit http://www.evenbalance.com (http://www.evenbalance.com) for more information.
[12.27.2014 09:56:49] PnkBstrA v1036 Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit http://www.evenbalance.com (http://www.evenbalance.com) for more information.
[12.27.2014 10:51:57] Attempting unload of pnkbstrb.

[12.27.2014 10:56:41] PnkBstrA v1036 Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit http://www.evenbalance.com (http://www.evenbalance.com) for more information.
[12.27.2014 13:00:27] PnkBstrA v1036 Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit http://www.evenbalance.com (http://www.evenbalance.com) for more information.

  PnkBstrB.log:  [12.27.2014 10:38:47] PnkBstrB v2.243 (AAO) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit http://www.evenbalance.com (http://www.evenbalance.com) for more information.
[12.27.2014 10:51:56] PnkBstrB v2.243 (AAO) Service Attempting Unload (ff01). This service is a component of the PunkBuster Anti-Cheat system. Visit http://www.evenbalance.com (http://www.evenbalance.com) for more information.
[12.27.2014 10:53:49] PnkBstrB v2.243 (AAO) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit http://www.evenbalance.com (http://www.evenbalance.com) for more information.


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Title: Re: PunkBuster Problem..
Post by: [SWISS]Merlin on Saturday, December 27, 2014, 08:10:50 AM
run assist with admin rights. then do the fix pb.
Title: Re: PunkBuster Problem..
Post by: Ronny123 on Saturday, December 27, 2014, 09:06:25 AM
I did it for him already m8.
Title: Re: PunkBuster Problem..
Post by: Ronny123 on Saturday, December 27, 2014, 11:21:59 AM
so ..?
Title: Re: PunkBuster Problem..
Post by: bollie on Saturday, December 27, 2014, 15:02:18 PM
So wait for another answer
Title: Re: PunkBuster Problem..
Post by: [SWISS]Merlin on Sunday, December 28, 2014, 09:28:20 AM
do a compete new install with this:
http://www.evenbalance.com/?page=pbsetup.php (http://www.evenbalance.com/?page=pbsetup.php)

but be sure you do this with admin rights!
Title: Re: PunkBuster Problem..
Post by: Ronny123 on Sunday, December 28, 2014, 15:00:36 PM
i cant add a game , coz 2.5 assist or americasarmy is not listed there any more!
Title: Re: PunkBuster Problem..
Post by: [SWISS]Merlin on Sunday, December 28, 2014, 16:40:32 PM
oh, sure. America's army should be there.
but if not, install it and try another game. then go assist and make fix pb
Title: Re: PunkBuster Problem..
Post by: teddy_grizzly_bear on Sunday, December 28, 2014, 16:59:36 PM
I'm pretty sure he would be right.

Evenbalance doesn't support AA2 anymore so any recent version of PB you can download will not have AA2 listed as a game. In reality we use an outdated version of PB, but the last one that supported AA2.

If the "Fix PB" button doesn't help, then the only thing I can think of is the fact that PnkBstrA.exe and PnkBstrB.exe must both be allowed to communicate through the firewall (i.e they must have an exception on the Windows firewall).
Title: Re: PunkBuster Problem..
Post by: [SWISS]Merlin on Sunday, December 28, 2014, 18:07:17 PM
I am talking about aa4 - must be there, because it is still using pb.
with the ports this could be, but I don't think. I guess it is a problem of missing rights of some pb files.
but he should try everything, that's right.
good luck.
Title: Re: PunkBuster Problem..
Post by: Ronny123 on Sunday, December 28, 2014, 18:11:56 PM
I'm pretty sure he would be right.

Evenbalance doesn't support AA2 anymore so any recent version of PB you can download will not have AA2 listed as a game. In reality we use an outdated version of PB, but the last one that supported AA2.

If the "Fix PB" button doesn't help, then the only thing I can think of is the fact that PnkBstrA.exe and PnkBstrB.exe must both be allowed to communicate through the firewall (i.e they must have an exception on the Windows firewall).
ye i am sure the problem is firewall , because 2 brothers from different computers getting same error!
so what should they do ? anyadmin can help via ts?
Title: Re: PunkBuster Problem..
Post by: teddy_grizzly_bear on Monday, December 29, 2014, 02:21:35 AM
Like I said, the only thing I can think of is the windows firewall exception.
Have a look at
http://windows.microsoft.com/en-us/windows/communicate-through-windows-firewall#1TC=windows-7 (http://windows.microsoft.com/en-us/windows/communicate-through-windows-firewall#1TC=windows-7)

Your PnkBstrA.exe and PnkBstrB.exe are at your AA installation (refer to aao25.com/support/#faq (http://aao25.com/support/#faq) if you don't know where that is) at the pb folder in the system folder I believe.