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Assist => Support => Assist Support => Topic started by: NuChe on Monday, October 08, 2018, 16:57:59 PM

Title: Migrating/importing old BT account into Assist (worry about losing the account)
Post by: NuChe on Monday, October 08, 2018, 16:57:59 PM
I've been using my old account for over 10 years, but it's a Battletracker account. Assist tells me the account doesn't exist when I try to log in. I can log in on Battletracker, and on the Assist client using that account, but can't log into the website.

So I worry that once Battletracker is taken down, the old account will be taken down. I made this account a few days ago and have been told activation has been declined (understandably). Could I please ask that an admin pm me to either migrate the honor/stats off my old account onto this one (and activate this account), or somehow import my old Battletracker account into Assist so I don't lose it?

Thanks in advance.
Title: Re: Migrating/importing old BT account into Assist (worry about losing the account)
Post by: Alex on Monday, October 08, 2018, 21:54:13 PM
What is your old login or player name?
Title: Re: Migrating/importing old BT account into Assist (worry about losing the account)
Post by: NuChe on Tuesday, October 09, 2018, 21:32:35 PM
Old login is Brizzler (player name -=WSS=-Brizzler)
Title: Re: Migrating/importing old BT account into Assist (worry about losing the account)
Post by: Alex on Tuesday, October 09, 2018, 22:21:15 PM
Your account with 36 honor with the login name of Brizzler is definitely in our database. What is the error you're getting trying to login?
Title: Re: Migrating/importing old BT account into Assist (worry about losing the account)
Post by: NuChe on Saturday, October 13, 2018, 17:26:46 PM
Sorry for the delay. It just says the account doesn't exist when logging in on the website (as below).

(https://i.imgur.com/6pCRlVD.png)
Title: Re: Migrating/importing old BT account into Assist (worry about losing the account)
Post by: hitman on Saturday, October 13, 2018, 19:51:52 PM
Does it log you in into Assist? .. the forum login is definitely separate from your game account.

Sorry for the delay. It just says the account doesn't exist when logging in on the website (as below).

(https://i.imgur.com/6pCRlVD.png)
Title: Re: Migrating/importing old BT account into Assist (worry about losing the account)
Post by: teddy_grizzly_bear on Sunday, October 14, 2018, 04:11:25 AM
Sorry for the delay. It just says the account doesn't exist when logging in on the website (as below).

(https://i.imgur.com/6pCRlVD.png)
This.
Title: Re: Migrating/importing old BT account into Assist (worry about losing the account)
Post by: NuChe on Tuesday, October 16, 2018, 09:46:37 AM
Ah ok, but in that case, where will the game account be kept? Will the old account get deleted when BT goes down and I'll just need to make a new one elsewhere when that happens?
Title: Re: Migrating/importing old BT account into Assist (worry about losing the account)
Post by: NuChe on Tuesday, October 16, 2018, 09:48:54 AM
Also, on BT it says my honor is 40, but in-game it's been 36 for about a year now with relatively regular play. It really looks like something isn't linking up properly but I'm not sure what it is.
Title: Re: Migrating/importing old BT account into Assist (worry about losing the account)
Post by: teddy_grizzly_bear on Tuesday, October 16, 2018, 12:36:58 PM
Yes. Once we changed our system to use our own database and not Battletracker, honor will no longer increase.