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Assist => Support => Assist Support => Topic started by: etyem on Wednesday, March 25, 2020, 13:16:34 PM

Title: Forgot my in game accounts
Post by: etyem on Wednesday, March 25, 2020, 13:16:34 PM
Im having trouble loggin my username is ]-[ebrewW^]-[ammer
nickname is -wAa'Q++.
Plus im getting an error : The ip address you are currently using is different from the ip address you used to login.
Any pointers to get back in the game im bored!
Title: Re: Forgot my in game accounts
Post by: Possessed on Thursday, March 26, 2020, 10:15:46 AM
If you have 2 or more internet connections or if you are using a VPN/Proxy, you must make sure only one of them are active or properly tunneled/proxied. If you have only one connection and aren't using VPN/Proxy, theres not much we can do.
Title: Re: Forgot my in game accounts
Post by: etyem on Thursday, March 26, 2020, 14:47:30 PM
I have only one internet connection, and can join certain servers, but for some reason others give me that error. Is there anything that can be done from your end?
Title: Re: Forgot my in game accounts
Post by: teddy_grizzly_bear on Friday, March 27, 2020, 01:25:16 AM
I have only one internet connection, and can join certain servers, but for some reason others give me that error. Is there anything that can be done from your end?
We cannot control changes to your IP address. That's up to you (if you connect to a different network, i.e to your mobile data) and your ISP.

Generally, your ISP doesn't change your IP all that often. So you'll just have to close Assist, wait a few minutes and try again.
Title: Re: Forgot my in game accounts
Post by: etyem on Tuesday, April 28, 2020, 11:16:15 AM
Thanks for the info, but I'm able to join many servers and I don't have any VPNs or multiple connections. For instance ICON server and Netherlands servers Im getting error the ip isnt the same IP you used to login. I dont understand how to resolve this issue. Should i delete this account and create a new one?
I want to be able to join all servers.