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I'm getting reports that our clan mates who are changing their AA playernames directly through the Assist client are getting their clan settings on battletracker reset.
Traditionally, we've always told people when they changed their AA playername to change it on battletracker.  That still works, and their clan settings migrate.  Lately though, clan members are changing it through the Assist client.  When that happens, battletracker shows the name change and records stats, but they drop off the clan page - i.e. they have to go into battletracker and redo their clan settings again.  Sometimes we've had people change it on battletracker like we tell them to, then erroneously think they have to change it on Assist and it overwrites their clan settings again.

I've been aware of this for quite some time now. I believe I've written it somewhere as well, but am not 100% sure.

As for the reason, I don't really know, but I would guess it's some kind of fault in the communication between Assist and Battletracker.

You mean use the change name button to link to bt instead of form submit?  Sounds safer, if in fact BT is assuming blank values for clan stuff

The only problem then is the disallowed characters and no limitation on name length that BT allows.

True, there have been so complaints about that (from me too). While changing your name on assist it won't warn you that your playername is too long or that it contains "illegal" characters for the game, so when you'll try and log into Assist you"re fucked for  day (untill you change your name again)

to go directly to the page would be a good solution, yes.

Honestly I don't remember replying to this, must be the drugs they give me here lol

You were a druggie before and you're a druggie now

When people click the button, make sure to popup a box saying they can only use x amount of characters and certain characters aren't allowed. Once they hit ok, send them to BT.