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Assist => Support => AA Support => Topic started by: Ice.Scream.Man.cc on Thursday, January 14, 2016, 23:20:43 PM

Title: Random game lockups
Post by: Ice.Scream.Man.cc on Thursday, January 14, 2016, 23:20:43 PM
Game freezes at random times,  for 30-90 seconds, once or twice in a match, then runs fine for 3-4 matches before doing it again..   Changing video settings makes no difference,  (all on low, all maxed out.)

Running Win7 on an Alienware gaming laptop,  1600x900 resolution. 8gb ram. Vanilla install.
Title: Re: Random game lockups
Post by: Alex on Friday, January 15, 2016, 00:03:59 AM
So the game is freezing for over a minute sometimes? Does this happen in any other games? Sounds like it could be a GPU or possibly driver issue.
Title: Re: Random game lockups
Post by: Pipez0r on Friday, January 15, 2016, 01:08:18 AM
If I would have that problem with laptop, I would suspect first overheating issue.

Vacuuming the ventilation holes could help, or using pressured air bottle.

Even better solution with that problem is to open the laptop from the place where the most source of heat/warmth is, probably theres a fan and heatsink which you need to remove for cleaning. Clean also the inside part of the vent next to the fan, often there are stuff like dust and hair that wont come of with vacuumer, as well as the fan needs to be cleaned manually and underpart of the heatsink.

Above helps with most laptop freezing because of overheating cases.

In laptop the components are so close to each other that overheating component may heat components next to it, and this place is the most usual spot causing it.

If that doesnt help, go to buy silicon paste for cpu, open the laptop again and find the cpu which is located under the heatsink, clean off the old paste, apply new, (just a bit, so that the middle square has a thin cover) reapply the heatsink and fan and close the laptop and try again.

If these dont help with the game, the problem is elsewhere even though doing this increases anyway the lifetime of your laptop with couple of years.
Title: Re: Random game lockups
Post by: teddy_grizzly_bear on Friday, January 15, 2016, 01:34:24 AM
If I would have that problem with laptop, I would suspect first overheating issue.

Vacuuming the ventilation holes could help, or using pressured air bottle.

Even better solution with that problem is to open the laptop from the place where the most source of heat/warmth is, probably theres a fan and heatsink which you need to remove for cleaning. Clean also the inside part of the vent next to the fan, often there are stuff like dust and hair that wont come of with vacuumer, as well as the fan needs to be cleaned manually and underpart of the heatsink.

Above helps with most laptop freezing because of overheating cases.

In laptop the components are so close to each other that overheating component may heat components next to it, and this place is the most usual spot causing it.

If that doesnt help, go to buy silicon paste for cpu, open the laptop again and find the cpu which is located under the heatsink, clean off the old paste, apply new, (just a bit, so that the middle square has a thin cover) reapply the heatsink and fan and close the laptop and try again.

If these dont help with the game, the problem is elsewhere even though doing this increases anyway the lifetime of your laptop with couple of years.
Wouldn't it make sense to first monitor and check the temperatures before disassembling one's laptop?
Title: Re: Random game lockups
Post by: ronski on Friday, January 15, 2016, 01:41:35 AM
When my game freezes on mac, I might get graphics like I'd be on some sort of a drug trip, or screen simply freezes and Wine stops responding. My issue is clearly related to overheating,  but I think these macs aren't designed to be opened just like that. Wouldn't be surprised if every one of these had their computer related specific tool what you'd need to use :D
Title: Re: Random game lockups
Post by: Pipez0r on Friday, January 15, 2016, 01:51:36 AM
Could be, for example with SpeedFan.

But I havent seen a laptop without heat problems after some years of use, and Win7 is kind of old OS so probably the laptop has at least some years of age.

I have fixed maybe 12 laptops which were slowing down and freezing, and about 10 had the overheating problem. For others the solution was to restore the Windows to "factory settings".

Laptops are known of overheating problem, and because of that their lifetime for comfortable use  varies often between 3-5 years. Doing what I told increases that time.

Anyway, temperatures can be ok without playing, but during heavy load of cpu and gfx card the temp goes often up. Also fan control makes sure that temp in normal cases stay ok, but with dust etc. Fans are often blowing with fast speeds (or sucking the air out.) Which causes noise and its not good for fan.

Doing what I told is not so hard and time taking anyway.

Just some days ago did it with neighbors 8 years old laptop and it works better. I used to check those temps but not anymore with laptops as they need that management sometimes anyway. And checking temps does not help unless you do it while you play for a while and in the midst of the game you check the temp and listen to the fan speeds same time.
Title: Re: Random game lockups
Post by: ronski on Friday, January 15, 2016, 01:58:42 AM
As a side note; while I was reading your post I noticed I was reading it with your voice, you know :D

I need to find out how to open this one.
Title: Re: Random game lockups
Post by: teddy_grizzly_bear on Friday, January 15, 2016, 03:00:17 AM
checking temps does not help unless you do it while you play for a while and in the midst of the game you check the temp and listen to the fan speeds same time.
That's pretty damn obvious to me...
However, if you're not a professional (which I'm guessing the person reporting this is not), opening a laptop and starting to clean it or apply paste or mess with other staff is definitely time consuming and not that easy. I believe checking the temperature (while playing of course, because that's when the thing overheats obviously) would be an easier first step.

With that said, all computers (including laptops) need regular maintenance (the physical kind) anyway, most of the time they just don't get it.

EDIT:
And apples (the ones that don't grow on trees) are notorious for being difficult to open...
Title: Re: Random game lockups
Post by: Pipez0r on Friday, January 15, 2016, 03:27:47 AM
The opening part and cleansing is not so difficult and time taking, but I agree that applying the paste can be messy and slow if no experience.. opening is just normal screw opening mostly, cleaning with vacuumer/manually with vacuumer and/or some cotton stuff and toilet paper is not so difficult :) with desktop pc's I did it when I was a kid ^^
Title: Re: Random game lockups
Post by: Ice.Scream.Man.cc on Friday, January 15, 2016, 19:00:25 PM
All good ideas, but no,  it's not a temperature issue. 64deg C.  This only happens in 25Assist,  even after running as admin and in Vista compatibility mode.
Title: Re: Random game lockups
Post by: Ice.Scream.Man.cc on Friday, January 15, 2016, 21:42:04 PM
As a side note; while I was reading your post I noticed I was reading it with your voice, you know :D

I need to find out how to open this one.

Hahahahaha !   I'd upvote that if I could. .
Title: Re: Random game lockups
Post by: Alex on Friday, January 15, 2016, 23:47:59 PM
All good ideas, but no,  it's not a temperature issue. 64deg C.  This only happens in 25Assist,  even after running as admin and in Vista compatibility mode.
I would still try to update your video cards drivers.
Title: Re: Random game lockups
Post by: Koden on Saturday, January 16, 2016, 02:37:26 AM
Does the laptop also has an integrated Intel graphic chip? And if so, is it running the game on that one?
Title: Re: Random game lockups
Post by: Koden on Saturday, January 16, 2016, 03:20:50 AM
Good question. Maybe some1 will finally answer my old question: "How to make fkn AA run on Nvidia, and not on this intel shit?"?

...you just need to use the nvidia panel and set the executable to run on Nvidia.
Title: Re: Random game lockups
Post by: Koden on Saturday, January 16, 2016, 03:54:51 AM
No Koden, it's not that simple. I changed all setting possible in this shit. I set default to run on nvidia.

It still runs AA 2.5 on intel. AAPG on nvidia. So it's prollly related to DX version being used.

System specs? Anyway I also had issues with setting Optimus to actually use global settings I chose (it still basically wouldn't), setting the executable to run on Nvidia instead solved things for me.
Title: Re: Random game lockups
Post by: TomHighway64 on Saturday, January 16, 2016, 06:28:26 AM
My PC started doing it as well . Only on AA though , nothing else . My video driver is up to date and my running temps are fine. I`m thinking its a graphic card issue but its very sporadic. I can play for an hour before it happens. It can happen within the first ten minutes , doesn`t seem to be any consistency to check it .
Title: Re: Random game lockups
Post by: Pipez0r on Saturday, January 16, 2016, 09:52:08 AM
All good ideas, but no,  it's not a temperature issue. 64deg C.  This only happens in 25Assist,  even after running as admin and in Vista compatibility mode.

64c WHILE running game for a while or while just in Windows? Because that temperature with most cpu's is too high when you arent playing etc.

Why would you run in compatibility mode?

Edit: does your laptop have intel cpu? Especially with intel I would say 65c is much. With amd the temp often goes more up compared to intel but even with amd cpu, if its not gaming temperature, that 65c is"much" and with many laptops slows down and sometimes even freezes the pc when on heavy load.
Title: Re: Random game lockups
Post by: Koden on Saturday, January 16, 2016, 11:39:02 AM
64c WHILE running game for a while or while just in Windows? Because that temperature with most cpu's is too high when you arent playing etc.

Why would you run in compatibility mode?

Edit: does your laptop have intel cpu? Especially with intel I would say 65c is much. With amd the temp often goes more up compared to intel but even with amd cpu, if its not gaming temperature, that 65c is"much" and with many laptops slows down and sometimes even freezes the pc when on heavy load.
The issue with laptops overheating is of course CPU throttling, as the cpu reaches temps limit, the core frequencies get slowed down, that would surely make for a severe application slowdown or a freeze. If the laptop isn't working any better after a proper dust cleanup,  and you also happen to have some graphic artifacts, hardware issues might be there. Typically video ram modules that sometimes tend to fail after a few years (they produce particular video artifacts).
Title: Re: Random game lockups
Post by: Ice.Scream.Man.cc on Saturday, January 16, 2016, 16:55:18 PM
I would still try to update your video cards drivers.

Updated them a couple of weeks ago. I saw last night that there're new reference drivers from Nvidia, and I'll be updating today.
Title: Re: Random game lockups
Post by: Ice.Scream.Man.cc on Saturday, January 16, 2016, 19:44:24 PM
Does the laptop also has an integrated Intel graphic chip? And if so, is it running the game on that one?

I have two choices, but have been exclusively using the nvidia card. I switched to the integrated graphics but it made no difference.

Intel HD Graphics 4000 (Dell)
2047MB GeForce GTX 660M (Dell)
Title: Re: Random game lockups
Post by: Pipez0r on Sunday, January 17, 2016, 03:34:29 AM
Just yesterday opened again a laptop that had slowdowns and freezes. Checked this time temps just because I was thinking about this topic. Temps were 56c when not doing anything, 63-65c when opening a news website. Also fan was loud.

After cleaning and applying new paste (which was AGAIN messed up like until now with most older laptops) the temperature went down about with 10 celcius. In rest 45c - 48c, opening the same news website 49c-54c and fan was very quiet. Also the computer worked much quicker and didnt freeze at all :) it is intel cpu. With amd I believe the temp wouldt go down so much but still it would help even then.

I would still recommend doing what I told.. minimum that opening and cleansing, even if not applying the new paste. 65c is  very high temp with intel cpu.
Title: Re: Random game lockups
Post by: Ice.Scream.Man.cc on Monday, January 18, 2016, 22:24:57 PM
Does the laptop also has an integrated Intel graphic chip? And if so, is it running the game on that one?

As I said earlier, I've run it both ways,  exclusively on my nvidia card and just using the integrated graphics.  Compatibility modes make no difference either.
Title: Re: Random game lockups
Post by: Koden on Tuesday, January 19, 2016, 07:12:51 AM
As I said earlier, I've run it both ways,  exclusively on my nvidia card and just using the integrated graphics.  Compatibility modes make no difference either.
"Exclusively" means from a global setting or from a setting based on the exact executable?
Title: Re: Random game lockups
Post by: Ice.Scream.Man.cc on Wednesday, February 03, 2016, 15:18:43 PM
Using both the context menu, and using the Nvidia control panel. I've tried both ways.

As for the temperature, that's been about where it's run since day one.  Two years ago it began creeping up because of dust buildup, but a few blasts of canned air fixed that issue.
Title: Re: Random game lockups
Post by: Ice.Scream.Man.cc on Wednesday, February 03, 2016, 15:20:32 PM
I have since completed two uninstall and reinstalls.
Title: Re: Random game lockups
Post by: TomHighway64 on Friday, February 05, 2016, 08:55:56 AM
My game is still freezing , but now it is lasting for longer periods between 1-3 seconds. Dont really know what to do next ?
Thanks
Title: Re: Random game lockups
Post by: Koden on Friday, February 05, 2016, 09:28:38 AM
My game is still freezing , but now it is lasting for longer periods between 1-3 seconds. Dont really know what to do next ?
Thanks
Did you already checked the temps? (I mean, any huge change after you'he been playing for a while? You might find temp logging useful). Do you have a system with both an Integrated Intel graphic chip + an Nvidia card?
Title: Re: Random game lockups
Post by: TomHighway64 on Sunday, February 07, 2016, 09:28:30 AM
Temps are fine 45-55 max , Im running an ATI card , Radeon . Dont get any problems with anything else just AA. Started a few weeks ago as I said before .