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Assist => Support => AA Support => Topic started by: Harmle$$ on Thursday, September 04, 2014, 07:20:58 AM

Title: Critical eror
Post by: Harmle$$ on Thursday, September 04, 2014, 07:20:58 AM
Hi all.
I have a problome that the game allways crashes and I got Critical error.
In the report its mention the Graphic Card that I have : Intel 4000.
I have also GForce 620 GT, but the Assist or the AAO cant use it...
I did in the the settings of the GForce that he will be the defualt Grapichs Card, and it didnt help.
I tried to define it specific to the AAO and AA ASIST will work when I turn them on, but nothing.
I also tried to shut down the Intel Card from Device Manager but its still didnt work (my FPS was somthing like 10).
All the new games running perfect on my laptop, (Watch Dogs etc...) so the AAO should also work perfectly...

My pc:
I5 3230M 2.6 up to 3.0
8 RAM DDR 3
GForce gt 620M + Intel HD 4000

Need ur Help plz...

this is the picture of the critical error...
http://www.f2h.co.il/rl9z33dglpal (http://www.f2h.co.il/rl9z33dglpal)
Thanks.
Title: Re: Critical eror
Post by: Fragweiser on Thursday, September 04, 2014, 08:22:27 AM
Can you disable the Intel graphics chip in the BIOS??
Title: Re: Critical eror
Post by: ELiZ on Thursday, September 04, 2014, 08:28:02 AM
Could you post the Armyops.log file, located here:
%appdata%\25Assist\armyops\System\ArmyOps.log
Title: Re: Critical eror
Post by: Ares on Thursday, September 04, 2014, 11:50:56 AM
first thing you should try is to swap slots on your RAM
Title: Re: Critical eror
Post by: Fragweiser on Friday, September 05, 2014, 01:16:15 AM
Changing the RAM slots won't make a difference...
AA is trying to use the Intel Graphics, If you can disable that on the BIOS it should force everything to use the GeForce 620
Title: Re: Critical eror
Post by: Spanky on Friday, September 05, 2014, 01:50:53 AM
I haven't seen an option in the BIOS to actually disable the Intel video. I'd bet you have the monitor hooked to the motherboard, not the GPU.
Title: Re: Critical eror
Post by: Mixk on Friday, September 05, 2014, 03:12:27 AM
Haven't seen where could disable it either, just option to choose which it searches for first.
Title: Re: Critical eror
Post by: Petrol on Friday, September 05, 2014, 04:29:53 AM
You could try to find an option to force NVidia for armyops.exe
Title: Re: Critical eror
Post by: Koden on Friday, September 05, 2014, 12:08:09 PM
I have a laptop with the Nvidia Optimus (Intel+Nvidia graphic chips). I remember you can set in the Nvidia control panel the option for a program to use either the Intel chip or the Nvidia one (you can also set the Global preference to run all the time on one of the chips, for that matter).

(https://aao25.com/forum/proxy.php?request=http%3A%2F%2Fassets.hardwarezone.com%2Fimages%2FProfiles.jpg&hash=0ba76f2ffbef5850f8899e04bb05e35c)
(https://aao25.com/forum/proxy.php?request=http%3A%2F%2Fh10025.www1.hp.com%2Fewfrf-JAVA%2FDoc%2Fimages%2F45%2Fc03735151.jpg&hash=6ef00a10bd9bb1c7de852a200e6f83c0)
Title: Re: Critical eror
Post by: [SWISS]Merlin on Friday, September 05, 2014, 16:13:18 PM
Could you post the Armyops.log file, located here:
%appdata%\25Assist\armyops\System\ArmyOps.log

just do this - but do it
Title: Re: Critical eror
Post by: Harmle$$ on Sunday, September 07, 2014, 04:23:40 AM
Ok, First of all, thank you all for your answers!.
Second I tried to do at the global settings auto and the program should work with the Nivdia Graphic Card but still it does'nt work, I get critical error, with the Intel 4000 its the Graphic Card which mentioned there...
And i dont have the file Armyops.log, I do have Armyops.ini..
Here it is - http://www.f2h.co.il/4mr86luncj2q (http://www.f2h.co.il/4mr86luncj2q)

Spanky -
"I haven't seen an option in the BIOS to actually disable the Intel video. I'd bet you have the monitor hooked to the motherboard, not the GPU."

 But all the other games I have on my laptop worked perfectly on the Nividia GForce 620 if its Watch Dogs, COD 4, Sleeping Dogs, because if not I have couldn't play them.
So I think it's somthing with the software and not with the hardware.

Thank you all 4 ur help! > hope we will solve it.
Title: Re: Critical eror
Post by: [SWISS]Merlin on Sunday, September 07, 2014, 06:02:31 AM
what happened when you start the ArmyOps.exe located where your log file should be. then it will create a ArmyOps.log. post this then please.
Title: Re: Critical eror
Post by: Harmle$$ on Sunday, September 07, 2014, 06:52:50 AM
Here is the Armyops.log

http://www.f2h.co.il/7fn7dcmhzj8g (http://www.f2h.co.il/7fn7dcmhzj8g)

TY.
Title: Re: Critical eror
Post by: ELiZ on Sunday, September 07, 2014, 07:02:21 AM
Here is the Armyops.log

http://www.f2h.co.il/7fn7dcmhzj8g (http://www.f2h.co.il/7fn7dcmhzj8g)

TY.
Please stop posting a filesharing site that is written entire in Hebrew.
It's a textfile, you can post it here as it is. just add
Code: [Select]
tags to it.
Title: Re: Critical eror
Post by: Harmle$$ on Sunday, September 07, 2014, 07:35:17 AM
sorry..
didn't understand you, you want me to add the all log file by copy past?
But if the sharesite is the problome so here is another one..
http://speedy.sh/rPfDx/ArmyOps.log (http://speedy.sh/rPfDx/ArmyOps.log)

Its not the same content in the file log, but in both i got a critical error.
TY
Title: Re: Critical eror
Post by: ELiZ on Sunday, September 07, 2014, 08:35:17 AM
Looking in the log file it's clear that you can play the game, but sometimes it crashes?
That was not clear at all when reading your original post, at least not for me.
Here is the end of the log

Quote
09/07/14 14:25:09 ScriptLog: Console Message: [Admin] {ATAS}.Ex_i^ reporting in:  Parking Garage
09/07/14 14:25:09 ScriptLog: -----------WARNING-----------
09/07/14 14:25:09 ScriptLog: AGP_Character::PlayWaiting()   Got here without being in Dying
09/07/14 14:25:09 ScriptLog: -----------WARNING-----------
09/07/14 14:25:14 ScriptLog: Console Message: [Admin] {ATAS}.Ex_i^ reporting in:  Parking Garage
09/07/14 14:25:14 ScriptLog: Console Message: [US Army] Jammax716uk reporting in:  Escort Building 3rd Floor
09/07/14 14:25:18 ScriptLog: Console Message: [Admin] {ATAS}.Ex_i^ reporting in:  Parking Garage Alley
09/07/14 14:25:23 ScriptLog: Console Message: {ATAS}.Ex_i^ radioed: "Enemy Spotted"
09/07/14 14:25:31 ScriptLog: Console Message: {ATAS}.Ex_i^ radioed: "Enemy Spotted"
09/07/14 14:25:31 ScriptLog: Console Message: [US Army] ouchy reporting in:  Hospital 1st Floor Parking Entrance
09/07/14 14:25:39 Log: Enter SetRes: 1366x768 Fullscreen 1
09/07/14 14:25:39 Log: Using back-buffer format 22(32-bit)
09/07/14 14:25:39 Log: Using depth-buffer format 75(32-bit)
09/07/14 14:25:39 Critical: ResetDevice
09/07/14 14:25:39 Critical: UD3DRenderDevice::SetRes
09/07/14 14:25:39 Critical: HandleBigChange
09/07/14 14:25:39 Critical: UD3DRenderDevice::Lock
09/07/14 14:25:39 Critical: UViewport::Lock
09/07/14 14:25:39 Critical: UWindowsViewport::Lock
09/07/14 14:25:39 Critical: UGameEngine::Draw
09/07/14 14:25:39 Critical: UWindowsViewport::Repaint
09/07/14 14:25:39 Critical: UWindowsClient::Tick
09/07/14 14:25:39 Critical: ClientTick
09/07/14 14:25:39 Critical: UGameEngine::Tick
09/07/14 14:25:39 Critical: Level SF Hospital
09/07/14 14:25:39 Critical: UpdateWorld
09/07/14 14:25:39 Critical: MainLoop
09/07/14 14:25:39 Critical: FMallocWindows::Free
09/07/14 14:25:39 Critical: FMallocWindows::Realloc
09/07/14 14:25:39 Critical: 706D7564 0 FArray
09/07/14 14:25:39 Critical: FArray::Realloc
09/07/14 14:25:39 Critical: 0*2
09/07/14 14:25:39 Critical: FMallocWindows::Free
09/07/14 14:25:39 Exit: Executing UObject::StaticShutdownAfterError
09/07/14 14:25:39 Exit: Executing UWindowsClient::ShutdownAfterError
09/07/14 14:25:39 Log: Waiting for file streaming thread to finish...
09/07/14 14:25:40 Exit: OpenAL Audio subsystem shut down.
09/07/14 14:25:40 Localization: No localization: Window.IDDIALOG_CrashBox.IDC_CrashBox (int)
09/07/14 14:26:33 Exit: Exiting.
09/07/14 14:26:33 Log: FileManager: Reading 0 GByte 503 MByte 33 KByte 397 Bytes from HD took 19.367007 seconds (19.241007 reading, 0.126000 seeking).
09/07/14 14:26:33 Log: FileManager: 0.413998 seconds spent with misc. duties
09/07/14 14:26:33 Uninitialized: Name subsystem shut down
09/07/14 14:26:33 Uninitialized: Log file closed, 09/07/14 14:26:33

Looking at the end of the log it seem to bug out on this row
Code: [Select]
SetRes: 1366x768 Fullscreen 1
You might solve the problem by changing the resolution in the Assist Client Video settings.
Title: Re: Critical eror
Post by: Harmle$$ on Sunday, September 07, 2014, 10:50:15 AM
Sorry about the misunderstanding.
I can play the game but when I'm Minimize it or prees Alt+Tab and returning to the game it crashe's...
so you say that the problome is the resuoltion?? I will try it.. thank you.

but why in the other games I have no problome?
but still' it's not running with the GPU??
Title: Re: Critical eror
Post by: [SWISS]Merlin on Sunday, September 07, 2014, 11:29:03 AM
because this game it THE GAME. and for something special, you have to do something special. so easy it is :D
Title: Re: Critical eror
Post by: ELiZ on Sunday, September 07, 2014, 12:35:14 PM
Sorry about the misunderstanding.
I can play the game but when I'm Minimize it or prees Alt+Tab and returning to the game it crashe's...
so you say that the problome is the resuoltion?? I will try it.. thank you.

but why in the other games I have no problome?
but still' it's not running with the GPU??

Again looking in the log file, it looks like it's using both.. or at least know there is 2 adapters:
Code: [Select]
09/07/14 13:53:25 Log: nvumdshim.dll/Intel(R) HD Graphics 4000The first is Nvidia Card, the second is Intel

In the Assist video setting, try unchecking "Advanced FS", and use fullscreen.